Responsibilities 

• Participate in the negotiation, analysis, evaluation, and execution of postal and interline agreements.
• Monitor individual bookings/business flows and account performance across geographical, customer and solution lines. 
• Influence customers and diffuse potential problems, anticipate customer's needs and identify appropriate alternatives to support business continuity.
• Establish productive, professional relationships at all levels with key personnel within postal authorities, consolidators and Interline partners.
• Liaise continuously with customers in a multi-level hierarchy to ensure high levels of customer satisfaction and centricity.
• Work in close collaboration with the Analytics and CRM teams to build robust reporting tools and dashboards to drive actionable business development and growth while harnessing industry insights.
• Responsible for the execution of commercial projects to secure new business opportunities on an ongoing basis using sound and up-to-date market trends.
• Participate in the preparation and submissions of all postal RFPs and relevant government tenders.
• Conduct regular meetings with airline partners and internal stakeholders for continuous program review.
• Participate in the development and continuous improvement of interline/postal affair policies and processes through engagement and cooperation with internal departments and business partners.
• Understand and maintain knowledge of all cargo products and key interrelated product initiatives/strategy.
• Lead product solution development efforts by coordinating the involvement of company/external resources, i.e., for major product features, IT development initiatives/enhancements to offer a competitive customer experience offering.
• Lead the administrative aspects of partnerships with all internal and external stakeholders (preparation of agreements, presentations, analyses).
• Works closely with the Cargo Postal Manager and Cargo Procedures & Compliance teams to ensure uninterrupted customer success.

Qualifications

• Bachelor’s degree in an appropriate field and/or a minimum of three (3) years of experience in relevant role. (Preferred in a commercially field such as Business, Economics/Finance, Sales & Marketing.
  
• Good understanding of the airline cargo value chain with (preferred) professional experience in a range of key functions.
  
• Good business relationship and partnerships skill set.
  
• Excellent interpersonal skills and team player
  
• Planning, communication, presentation, and decision-making skills.
  
• Results and detail oriented.
  
• Ability to cope with irregular or multiple work demands and meet established deadlines.
  
• Motivated self-starter who can work with minimal direction and supervision.
  
• Must be receptive to flexible work hours and travel expectations.
  
• Proficiency with MS Office Suite, including proficient knowledge of Excel, PowerPoint.