What you’ll be doing 

Our purpose is that driven by our passion for food, together we serve and help every customer. 

Your brief: to manage the entire food production operation in one of our busiest stores – managing people and processes across bakery, pizza and hot food. You’ll deal with day-to-day pressures and plan ahead for the next couple of weeks. Anything that ensures we deliver a range of food products that meet our quality standards, including agreeing shift patterns - allocating tasks and areas of focus, being a visible leader for great service; coaching and motivating your team to work together productively, and solving performance issues – giving honest feedback, supporting people through change and setting expectations. 

What success looks like 

This job could definitely be a step up for someone who’s ambitious to grow. Here’s how you’ll know you’re on track: 

•    You’re making decisions at pace and consistently providing a brilliant handover to the next shift manager 

•    Your team put themselves in our customers’ shoes, taking pride and passion in how we can deliver them great products whilst making things better for them 

•    Coached by your manager, you’re developing your confidence – you won’t have all the answers. You feel increasingly empowered to run your section of the store 

•    You’re building your profile and cultivating effective relationships with colleagues, customers and other managers across the store 

About you 

We’re open minded about your background. You could be leading a food preparation team anywhere: retail, hospitality, a restaurant – bakery skills would be a bonus. Perhaps you’re looking for a new challenge after a career break or transferring to retail with skills from another sector. 

Wherever you’re working now, you’ve demonstrated you can make a difference. What matter most is you – you’re ambitious to develop, dedicated to bringing out the best in others and, like all of us, passionate about customer service and great food. After all, that’s what our stores are all about.