Who are TalkTalk?

TalkTalk are the UK’s leading value for money connectivity provider. We believe that simple, affordable, reliable and fair fibre should be available to everyone.

The role

As Delivery Coordinator you'll provide an effective, efficient and professional improvising service for our customers with a focus on quality and accuracy of information/service delivery, keeping the customers informed throughout.

You'll manage order exceptions and work closely with our suppliers and internal stakeholders.

You'll also champion the continuous improvement of services and processes within provisioning, keeping the customer at the heart of everything we do.

Your responsibilities

To manage the following tasks and transactions:

• Order Placement
• Rejections
• Amendments, Modifications & Cancellations
• Order delays
• Number Management & Porting

Additional Supporting Activities will include:

• To manage customer queries relating to provisioning activities.
• Taking ownership of provisioning orders end to end
• Managing customers’ expectations in line with the product and service offering.

Key Skills required to be successful in the role:

• Order management experience
• Great attention to detail
• Excellent communication skills

It would be great if you also have:

• Knowledge of Dise/Salesforce/SI/EMPportal
• Contact centre experience

What can we offer you?

• Free TalkTalk broadband for all employees!
• Electric car charging points available at our HQ.
• Heavily subsidised meals in the TalkTalk HQ Soapworks office in Salford.
• Access to the Perks at Work platform which gives you hundreds of discounts on high street brands.
• Flexible dynamic working is part of who we are at TalkTalk so please talk to us about how you like to work.