SQM Group, a leader in customer and employee experience, is seeking Telephone Interviewers to gather feedback on customer satisfaction. Our mission is to help contact centers improve their customer and employee experience performance – one individual at a time. The ideal candidates for the Telephone Interviewer position will take pride in gathering professional customer experience feedback for Fortune 500 contact centers throughout North America. These positions are scheduled for Monday to Friday from 9:30 AM to 6:00 PM. Save money on gas by remotely working from your home in the state of Idaho or you can work out of our call center located in Coeur d'Alene, ID. For those who work remotely, they must have a quiet and distraction-free working space with an internet connection speed of at least 50 Mbps down and 15 Mbps up.

We are looking for a Data Entry Operator to join our team!

As a Data Entry Operator, you will be responsible for entering specific data into our databases. You will be responsible for managing data and keeping it organized.

Duties and Responsibilities

• Transfer data from paper formats into database systems
• Type in data provided directly from customers or other parties
• Create and manage spreadsheets with large numbers of figures
• Verify data by comparing it to source documents
• Update existing data
• Produce reports
• Retrieve data as requested Perform regular backups to ensure data preservation
• Sort, organize and store paperwork after entering data

Requirements and Qualification

• Proven experience as a data entry clerk
• Fast typing skills
• Excellent knowledge of word processing tools
• X years of experience with spreadsheets (MS Office Word, Excel, etc.)
• Basic understanding of databases
• Good command of English both oral and written and customer service skills
• Great attention to detail
• Sense of ownership and pride in your performance and its impact on the company’s success
• Critical thinker
• Team player
• Good time-management skills

Job Types: Full-time, Part-time
Part-time hours: 20 per week

Salary: $21.76-$30.16 per hour

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Language training provided
• Life insurance
• Paid time off
• RRSP match
• Vision care

Schedule:

• 12 hour shift
• 8 hour shift
• Evenings
• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus pay
• Overtime pay

Ability to commute/relocate:

• Vernon, BC: reliably commute or be willing to relocate with an employer-provided relocation package (required)

Experience:

• Data entry: 1 year (preferred)

Work Location: One location