We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

Job Description

What You'll Be Doing

As a Customer Service Representative, you’ll be the first point of contact for Investor Services Inc (ISI) clients (including Investors Edge), via phone and online channel. In this role, you can make a meaningful impact in the lives of our clients by using your exceptional interpersonal and relationship building skills to recognize and accurately asses each client’s needs and provide a timely resolution. The expected start date will be Monday December 5th, 2022.

We want to hear from you if:

You go the extra mile, because it’s the right thing to do.

You are ambitious and you love to learn.

You are motivated to make a difference.

You love to surround yourself with people who challenge you.

You listen and learn from the diverse experience of others.

You bring the best of yourself to work.

You are bilingual in Cantonese, and/or Mandarin (asset to have).

If this sounds like you, but you’re not sure if you’re ready to be on the frontlines of client service, we’ve got you covered. You’ll begin your journey with an industry-leading paid training program.

Your training will get you equipped with the skills and knowledge to provide the best possible experience to CIBC clients – we know there’s a learning curve and we’re here to help. You’ll initially participate in approximately 5 weeks of training with a mix of in-class learning and on-the-job application - from Monday to Friday, 9:00 a.m. to 5:00 p.m. EST

It’s hands-on, so you’ll get the real-life experience you need to rise to the challenge.

A quick note on your availability – our Contact Centre is open Monday to Friday from 8:00 a.m. to 8:00 p.m EST. We’d like for you to be flexible between these hours.

As your time with us grows, CIBC work from home set-up may be available to you.

How You'll Succeed

Get comfortable connecting on a personal level. Don’t be afraid to draw from your own experiences to help our clients.

As the first point of contact for Investor Services Inc. (ISI), be the best listener. Make sure our clients’ feel heard, no matter what the issue.

You’ll deepen relationships, quickly resolve issues and use your well-honed interpersonal skills to recognize and accurately assess client needs.

What CIBC offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.