The opportunity

Right now, Air Canada is looking for Customer Sales and Service Agents to join our Contact Centre team. These positions are vitally important to our continued success as you will often be a customer’s first point of contact. So, creating a great first impression will be down to you. Are you up for the challenge?

If you love working with people and take pride in delivering memorable customer service, then you could be just moments away from landing your perfect role. 

What your day-to-day looks like:

As a Customer Sales and Service Agent, you will provide exceptional customer service by answering every call promptly, courteously, and professionally. You will also:

• Be a knowledgeable source of information regarding flights, fares, destinations, and special offers  
• Use Air Canada’s in-house reservation system to make new flight reservations or modify existing bookings 
• Ensure customer satisfaction by providing timely resolutions to customer inquiries.

Your benefits:

As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a  range of benefits including:

• Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You and your immediate family members will enjoy special rates on airfares from day one  
  
• We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family  
  
• Training and development tools to help unlock your full potential  
  

Qualifications

Required skills and experience

 This role is vital for our customer satisfaction. Here’s what’s key to ensure your success:

• High school diploma or equivalent
• Available to attend and successfully pass our approximately ten (10) week full-time paid initial training program
• Available to work shifts (we are a 24/7 operation)
• Able to find creative solutions to complex customer situations
• An effective, self-motivated multi-tasker who can work independently with minimal supervision
• Able to work effectively and independently with computer applications and online tools
• Strong communication skills
• Eligible to work in Canada

Linguistic Requirements

Candidates must speak English fluently. Priority will be given to candidates who speak English and French. As Canada's most international airline, we would love to know if you can speak one or more of the following languages in addition to English: French, Spanish, Korean, Japanese, Cantonese, or Mandarin.

Preferred competencies 

• Customer service experience within a Call Centre environment 
• Previous travel industry experience 
• Working knowledge of computer applications and the internet