What you’ll be doing 

Our purpose is that driven by our passion for food, together we serve and help every customer. 

As a Customer Experience leader your job is to delight and inspire customers all the way from the car park to the checkout. Whether they’re collecting online orders, stocking up on essentials or filling up with petrol, you’ll make sure they enjoy the very best experience. Reporting into our Lead Customer Experience Manager, your job is focused on operational in-store management, ensuring that your area is running smoothly, day in, day out. 

There’s an emphasis on managing a medium to large instore team – assigning tasks and planning breaks, creating rotas, addressing performance issues both sensitively and effectively, and helping with recruitment. You’ll be a visible leader on the shop floor, a role model who drives training and creates a team where everyone feels welcome, and colleagues feel safe to challenge the way things are done.

What success looks like 

There’s lots to achieve. Here’s how you’ll know you’re developing: 

•    You’re supporting the Lead Customer Experience Manager to deliver improved customer and retail outcomes in your area

•    You’ll work closely with another Customer Experience Manager, sharing ideas and identifying ways to improve things, and provide a brilliant handover from each shift to the next

•    You’re confident being direct with your team – you’re giving honest feedback, early and often

•    You’ve learned how to help your team to put themselves in the customers’ shoes, taking genuine pride in how we deliver a better service

•    You’re increasingly making decisions at pace and comfortable not knowing all the answers 

About you 

We’re open minded about your career trajectory. You’re probably already managing or supervising people in a similarly fast-paced setting and confident to deal with the many different challenges each day throws up – your team are depending on you! 

You’ll need to share Sainsbury’s love of technology. We’re ahead of the curve here – we do as much as we can digitally – from stock management to rotas. 

What matters most is you – you’re motivated to develop, dedicated to bringing out the best in others and, like all of us, passionate about customer service. After all, that’s what our stores are all about.