Your deliverables will include: 

• Representing our brand and company vision for customer service excellence; 
  
• Understanding our internal and external customers by anticipating needs and delivering on promises;
  
• Caring for our customers in difficult situations;
  
• Building and nurturing trusting relationships. Fostering employee development by empowering, coaching, and supporting our team to be their very best, 
  
• Managing front line unionized employees belonging to both Unifor and IAMAW  
  
• Working indoors or outdoors if applicable;
  
• 24-hour Airport operations will require shift work/weekends and holidays;
  

Qualifications

• A minimum of two years previous people management experience;
  
• Managerial Courage to make difficult decision to ensure operational integrity, safety, and an on-time performance;
  
• Ability to work flexible schedules (24-hour Airport Operation/ Shift work/Weekends and Holidays);
  
• Ability to successfully obtain an Restricted Area Identity Card (RAIC) & Airside Vehicle Operator’s Permit 
  
• Must have a full valid driver’s license;
  
• Ability to lift 50lbs;
  
• Ability to walk long distances and stand for long periods;
  
• Effective Decision Making in a timely manner during stressful situations
  
• Strong interpersonal skills (organizational, team oriented & focused)
  
• Entrepreneurial & self-managed abilities;
  
• A genuine passion for creating and leading a global top ten Airline customer and employee experience ;
  
• Ability to develop trust and rapport while providing employees performance coaching;
  
• An entrepreneurial, energetic and tenacious attitude; 
  
• Ability to adapt to new technology and to share that knowledge.