Key Functions & Accountabilities: 

• Responsible for the application and adherence to the quality control (QA) standards, processes and procedures within their assigned work areas;
  
• Ensure assigned personnel are aware of and following company policies, procedures and standards as well as customer and regulatory requirements.
  
• Conduct quality stand-downs in conjunction with vendor management within the assigned work areas where findings of non-compliance or safety hazards warrant;
  
• Provide support of investigations resulting from any quality escapes, incidents, accidents or reported hazards through the QA/SMS program; 
  
• Ensure that any contracted maintenance organization working for Air Canada are suitably rated and hold the necessary regulatory approvals prior to the work being performed;
  
• Ensure work performed by contracted organizations for Air Canada is documented correctly and performed by capable and qualified staff; 
  
• Ensure technical data which is provided to MRO’s and vendors is relevant and current for the work being performed;
  
• Make recommendations to the Manager, Quality assurance and SMS program where improvements to the quality system can be attained;
  
• Support Air Canada’s Safety Management System by conducting assessments, risk assessments and investigations. 
  
• Promotes Air Canada’s Safety management system programs and enforces the observance of all safety precautions related to the duties of the vendor management personnel;    
  
• Responsible for the inspection and quality assurance activities to ensure conformity to ACM, customer, and regulatory standards; 
  
• Monitor compliance with documented processes and deferrals, either by sampling deferral levels or by following specific requirements.
  
• Assist in the resolution of conflicting opinions related to the airworthiness of any aeronautical product, with process redesign or initiatives supporting them in the resolution of airworthiness issues; 
  
• Participate in assigned audits and follow up on corrective actions with all business units and vendor’s or MRO’s; 
  
• Carrying out maintenance error, incident or airworthiness concerns investigations.
  

Qualifications

• 3-5 years diversified experience within an aviation quality and regulatory environment; or relevant experience. 
  
• Experience supporting corrective action plans, safety, and risk management systems.
  
• Strong knowledge of applicable safety, environmental and other regulatory standards and policies; includes the requirements to maintain a Maintenance Policy Manual.
  
• Ability to work in a team concept as facilitator, focus on the team success. 
  
• Sound technical and working knowledge of processes, procedures and Information Technology Systems relative to the specific work area.
  
• Good verbal and written communication skills.
  
• Demonstrated ability to lead/coach others with regulatory responsibilities.
  
• A developed entrepreneurial spirit, good judgment and a superior sense of initiative. 
  
• Shift work may be a requirement for this position.
  
• Formal training in Quality Assurance and Safety Management System an asset.
  
• Proficiency with PC (Word, Excel and Power Point).
  
• Project Management Skills an asset.