Key Purpose

Cart attendants provide superior customer service to customers while assisting with carrying items to vehicles or delivering goods on the premise. As a Cart Attendant, you will ensure that carts are collected from parking lots/ garages, cleaned, and returned to the proper area. You will work successfully with fellow employees, clients, and all levels of the organization. You are expected to understand and follow instructions, both verbal and written; and explain how to complete a task using basic communication skills.

Success Criteria

Comply with safety rules, policies, and procedures

Perform work assignments in a team with other employees

Maintain clean work area

Follow all company procedures, policies, and rules

Take direction and respond to supervision

Communicate with the lead, supervisor, co-workers, managers, and customers professionally

Fill in during staff shortage

Support shift lead in completing punch-list items

Use proper personal protective equipment

Present a professional appearance and conduct

Understand customer service and satisfaction

Understand reporting systems and the environment

Instilling trust

Key Areas of Collaboration and Influence

A solid commitment to the guest experience

Always remember safety first

Build respectful relationships with all teammates and guests

Willingness to take directions from the Lead, Supervisor, or Manager

Coordinate activities with other internal departments

Participate in team meetings

Ideal Candidate Experience

No previous experience is required

Understand that safety is a top priority and comply with all safety rules, policies, and procedures

Must be a team player and committed to working in a quality environment

Demonstrates exceptional customer service skills

Be able to work with little supervision

Key Accountabilities

Replenish and manage shopping tools (trolleys, bags, baskets, pencils, shopping list, measuring tapes, catalogues, brochures, etc.)

Remove and gather empty shopping tools left outside or inside of the unit, in noncommercial customer areas such as exit, customer service area, transit zones, and bring them to the dedicated pick-up locations

Collect and distribute shopping tools

Remove trash, clean, and sanitize shopping tool handles

Assist customers with loading items into vehicles

Remove damaged shopping tools from Unit circulation and submit Work Order for repair

May perform other duties as assigned

Physical Demands & Work Environment

To perform the necessary functions and tasks of the job you are required to: Stand 33%, Walk >66%, Sit <10%

Use of hands to finger, handle, rub, grip, and feel <66%

Reach above shoulders <33%

Push/pull and grasp with hands and arms 33-50%

Climb or balance <33% Stoop, Kneel, Crouch, or Crawl <33%

Perform repetitive tasks

Must be able to stand for extended periods of time

Frequently lift 0-10 pounds

Must be able to work under pressure and time deadlines during peak periods

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

Cart Attendant

Key Purpose

Cart attendants provide superior customer service to customers while assisting with carrying items to vehicles or delivering goods on the premise. As a Cart Attendant, you will ensure that carts are collected from parking lots/ garages, cleaned, and returned to the proper area. You will work successfully with fellow employees, clients, and all levels of the organization. You are expected to understand and follow instructions, both verbal and written; and explain how to complete a task using basic communication skills.

Success Criteria

Comply with safety rules, policies, and procedures

Perform work assignments in a team with other employees

Maintain clean work area

Follow all company procedures, policies, and rules

Take direction and respond to supervision

Communicate with the lead, supervisor, co-workers, managers, and customers professionally

Fill in during staff shortage

Support shift lead in completing punch-list items

Use proper personal protective equipment

Present a professional appearance and conduct

Understand customer service and satisfaction

Understand reporting systems and the environment

Instilling trust

Key Areas of Collaboration and Influence

A solid commitment to the guest experience

Always remember safety first

Build respectful relationships with all teammates and guests

Willingness to take directions from the Lead, Supervisor, or Manager

Coordinate activities with other internal departments

Participate in team meetings

Ideal Candidate Experience

No previous experience is required

Understand that safety is a top priority and comply with all safety rules, policies, and procedures

Must be a team player and committed to working in a quality environment

Demonstrates exceptional customer service skills

Be able to work with little supervision

Key Accountabilities

Replenish and manage shopping tools (trolleys, bags, baskets, pencils, shopping list, measuring tapes, catalogues, brochures, etc.)

Remove and gather empty shopping tools left outside or inside of the unit, in noncommercial customer areas such as exit, customer service area, transit zones, and bring them to the dedicated pick-up locations

Collect and distribute shopping tools

Remove trash, clean, and sanitize shopping tool handles

Assist customers with loading items into vehicles

Remove damaged shopping tools from Unit circulation and submit Work Order for repair

May perform other duties as assigned

Physical Demands & Work Environment

To perform the necessary functions and tasks of the job you are required to: Stand 33%, Walk >66%, Sit <10%

Use of hands to finger, handle, rub, grip, and feel <66%

Reach above shoulders <33%

Push/pull and grasp with hands and arms 33-50%

Climb or balance <33% Stoop, Kneel, Crouch, or Crawl <33%

Perform repetitive tasks

Must be able to stand for extended periods of time

Frequently lift 0-10 pounds

Must be able to work under pressure and time deadlines during peak periods

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

ISS, a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care. ISS believes that people make places and places make people. From strategy through to operations, ISS partners with over 60,000 customers in 30+ countries to deliver places that work, think and give and is served by 471,056 employees who connect people and places every single day. In 2019, ISS earned DKK 78 billion in revenue. It is headquartered in Copenhagen, Denmark.