The opportunity

Right now, Air Canada is looking for Customer Sales and Service Agents to join our Contact Centre team. These positions are vitally important to our continued success as you will often be a customer’s first point of contact. So, creating a great first impression will be down to you. Are you up for the challenge? 

If you love working with people and take pride in delivering memorable customer service, then you could be just moments away from landing your perfect role. 

What your day-to-day looks like 

As a Customer Sales and Service Agent, you will provide exceptional customer service by answering every call promptly, courteously, and professionally. You will also: 

• Be a knowledgeable source of information regarding flights, fares, destinations and special offers 
• Use Air Canada’s reservation system to make new flight reservations or modify existing bookings 
• Ensure customer satisfaction by providing timely resolutions to customer inquiries

Your benefits

As one of Canada’s leading employers, we like to ensure our employees are well rewarded with a range of benefits including: 

• Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry - you and your immediate family members will enjoy special rates on airfare from day one 
• We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family 
• Training and development tools to help unlock your full potential

Qualifications

Required skills and experience

This role is vital for our customer satisfaction. Here’s what’s key to ensure your success:

• High school diploma or equivalent
• Available to work shifts (we are a 24/7 operation)
• Able to find creative solutions to complex customer situations
• An effective, self-motivated multi-tasker who can work independently with minimal supervision
• Able to work effectively and independently with computer applications and online tools
• Strong communication skills
• Be available to attennd approximately six (6) weeks of our initial training program onsite in Moncton, NB
• Be available to report to our Contact Centre in Saint John periodically for coaching, meetings, etc.
• Meet eligibility criteria for remote work under the Collective Agreement
• Eligible to work in Canada

 Linguistic requirements

 Candidates must speak English and one or more of the following languages fluently: French, Spanish, Korean, Japanese, Cantonese, or Mandarin.

 Preferred competencies

• Customer service experience within a Call Centre environment
• Previous travel industry experience
• Working knowledge of computer applications and the internet