Your responsibilities will include:

• Providing support and advice to our customers who are facing fuel poverty, ensuring that all relevant benefits are being accessed and utilised.
• Raising awareness across the business through events/forums/community meetings engaging our customers with the use of marketing materials relating to energy efficiency.
• Promoting best practice in energy efficiency to improve EPC ratings.
• Raising areas of concern around living environments where damp/mould and condensation negatively impact the customer’s use of their home.
• Identifying our customers homes who have capped gas suppliers require reconnection.
• Linking the outcomes to disrepair cases to improve outcomes for the customer.
• Working directly with the Asset Services team to highlight the issues in properties that are directly impacting on fuel poverty to help inform future decarbonisation priorities.
• Researching existing initiatives and develop local-level action plans which will guide activities.

What you will need to succeed

We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly.

The successful candidate will:

• Have worked in a similar role with experience of working in partnership with local communities to promote projects and initiatives that will enable customers to tackle fuel poverty.
• Be knowledgeable and confidently be able to provide effective clear information and advice relating to affordable warmth to various stakeholders inclusive of; internal colleagues, our customers and the wider neighbourhood community.
• Enjoy hosting and attending events relating to energy efficiency, fuel poverty and wider financial inclusion work.

The offer

Our Life@One benefits offer you an array of perks designed with your wellbeing in mind.

Salary: Â£31,800 per annum

• Your holidays are important to us. Take up to 28 days annual leave plus bank holidays.
• Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
• Looking forward to your big bucket list trip? You can buy or sell up to five days annual leave each year.
• Get paid to do good. We offer you two days off on full pay each year to volunteer in our communities.
• Look after your loved ones. Our healthcare cash back plan allows you to claim back cash for you and your family’s healthcare.
• Well done! With our colleague recognition programme you will know when you’ve done a #greatjob
• Learning never stops. One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
• We’re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.
• Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification.
• Experience new things. We offer you a career break after 3 years’ continuous service.