Job Description:

• Ensuring that the check-in and check-out procedure runs as easily as viable and that visitors are escorted to an appropriate room.
• Responding to requests or proceedings made through visitors in a expert and well mannered way on the way to assure patron satisfaction.
• Implementing techniques to enhance offerings provided with the goal of attracting extra customers.
• Hiring and education body of workers in subjects of expert conduct, and making sure that there’s sufficient body of workers always through organizing staffing schedules efficiently.
• Supporting provider employees with questions posed through visitors and taking on from the help body of workers if any problems arise.
• Understanding what visitor expectancies are and looking forward to troubles on the way to save you proceedings.
• Acting as a hyperlink among visitors and lodge control.
• Attending conferences with control to speak about troubles and techniques for improvement.
• Handling coins or bills made through credit score card.
• Understanding protection and emergency techniques. 

Job Requirements:

• Requires a high school diploma or GED.
• Bachelor’s degree in business administration, hotel management or hotel management.
• Ability to speak, read and write the language used in the workplace and knowledge of one or more other languages ​​preferred.
• Preferably with a minimum of 1-2 years of reception experience in a hotel management position.
• Proficient in Excel, PowerPoint and Microsoft Word and hotel software.
• Proven experience in leading a team and multitasking.
• Flexibility and willingness to work beyond scheduled hours, including weekends.
• The ability to identify areas that need change or improvement to provide guests with a great hotel experience.
• Understand and follow hotel policies and regulations and clearly communicate these to staff. 

Terms of Employment:

• Full time
• Permanent
• 40 hours per week
• Day, Evening, Shift, Overtime, Morning