Full job description

It can take months or even years to create loyal guests. It can take seconds to lose them.

Grow with us

The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand’s best self.

We’re current searching for a warm, welcoming, articulate Front Office Agent to ensure that every guest’s experience is relaxing and effortless—at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we’d love to chat.

Our Ideal Candidate:

Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience.

A post-secondary diploma or degree would be a plus.

Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented.

Is flexible and willing to meet the demands of a 24-hour operation