The role:

As a Front of House Receptionist, you will be on the front line, representing ALLFIT as the face of the company. 

• Providing remarkable customer service by creating a great impression from the moment our members pick up the phone or walk into the club, enthusiastically welcoming them and providing a faultless representation of your Gym making the member’s journey beyond their expectations;
• Effectively handling class bookings, payments, queries and managing member expectations to the highest standard;
• Deal with any member feedback in a timely and professional manner, showing that you take ownership of the situation and make sure to escalate the issue to the appropriate member of staff when necessary;
• Opening and closing duties of the Reception area, health & safety checks, and security of stock are dealt with appropriately;
• Ensure the Front of House area and equipment is well maintained and presented to guarantee the high level of our brand standards;
• Carry out various administrative tasks required to ensure a smooth running of our membership database;
• Support the membership team and contribute towards membership sales;
• Follow the company’s sales and aftersales process at all times;
• Able to build relationships with members and make all visitors welcome;
• Regularly clean exercise equipment and keep the gym tidy;
• Be fussy about standards, accepting only the best.

What are we looking for?

• Exceptional communication & organisational skills with the ability to remain calm under pressure;
• Accomplished team player with polished interpersonal skills;
• A passion for people and their health and wellbeing;
• Must be able to multi-task at a high level;
• Good telephone skills and enjoy face to face contact;
• Strong admin and computer skills, with the confidence to learn new systems & databases quickly;
• A passion for fitness is preferred but not essential;
• At least 3-4 years previous experience of working in a similar role.
• Available during the day, and also required to work 3 hours (10am – 1pm) on a Saturday once per month.

What can we offer you? 

• A fun and team-focused career, working together to achieve more!
• Approx 30-35 hours per week, or fewer hours on a job share basis;
• Ongoing training and potential career development;
• Complimentary ALLFIT Gym membership!