Role Purpose

Responsible for running the Birmingham Office Reception and Business areas 

Key Responsibilities

• Owning, setting exceptional standards within the reception and ground floor space and the ongoing management of this. 

• Answering all incoming calls via the switchboard.

• Co-ordination and working with the PM team on safe working practices within the office during and post Covid-19.

• Providing a professional meet and greet service to Clients and Visitors. 

• Responsible for all meeting room bookings and maintaining its use and smooth running.

• Communicating external and internal meetings to the office. 

• Arranging Staff and Client catering in house and with external suppliers for events that are held in the ground floor space.

• Ensuring the meeting rooms are impeccably presented for all meetings and that the required room set up is prepared in a timely manner. 

• Maintaining a professional reception space area at all times.

• Facilities Management of the Birmingham Office.

• Maintaining and ordering stationery stock, crockery, glassware, cutlery etc.

• Ensuring the C-Bar area and tea points are clean and tidy.

• Providing Clients/Visitors with refreshments upon arrival and during meetings. 

• Assisting with inductions of new staff to the office.

• Assisting MD’s PA with marketing and larger client events.

Person Specification/Requirements

• Proactive and hands on approach.

• Established experience within a receptionist role essential.

• Strong interpersonal skills and ability to quickly form professional relationships with colleagues and clients at all levels of seniority.

• Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met.

• Maintains a positive attitude towards routine tasks.

• Accurate and exceptional attention to detail.

• Pro-active and enjoys working autonomously and as part of a wider team.

• Confident and assertive where required.

• Sociable and outgoing.

• Flexible approach to working hours.

• Understands and appreciates the importance of using discretion.

• Team player who deals effectively with colleagues and clients.

• Good IT skills (Word, Excel, MS Outlook).  RSA Word processing/typing/or equivalent would be advantageous.

• GCSEs – Maths and English language minimum C grade.

• Good communication skills, both verbally and in writing.

ABOUT CBRE

CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2020 revenue). The company has more than 100,000 employees serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.

In the UK, we service our clients from our offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Leeds, Liverpool, Manchester, and Southampton.

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.