About the role

Jenolan Caves Reserve Trust is seeking an experienced Food and Beverage Operations Manager with a passion for driving the highest of standards across multiple outlets. As we are a medium to small hotel consisting of two food and beverage outlets - this role requires individuals who are operationally confident and understand a hands-on role.

Reporting to the Hotel and Hospitality Manager, you will be responsible for efficient running of the food and beverage department, collaborating with the Head Chef, maintaining operational standards and delivering high quality service for each of our guests.

About you

To be successful in this role you will have:

Highly developed interpersonal and communication skills

Highly developed time management skills

An enthusiastic and dedicated attitude towards staff training, development and performance management

A current RSA certification

A current Food Safety Supervisor Certificate, or be willing to obtain prior to starting

Previous hospitality supervisor experience within a similar operation

Availability for rostered weekends, public holidays and school holidays

You will also be able to:

Be adaptable and flexible to manage competing priorities in a demanding and complex work environment.

Effectively communicate and work with a wide group of internal and external stakeholders.

Focus on developing each and every team member in the Food & Beverage Department.

About us

The Jenolan Caves Reserve Trust is a division within the Department of Planning and Environment (DPE). The Jenolan Caves’ mission is to connect its visitors with the unique natural & cultural heritage of Jenolan caves, and through that connection stimulate the urge to care for and protect all such special places. Put simply: our mission is to protect and connect.

The Jenolan Caves Reserve Trust is responsible for the care, control & management of the Jenolan Visitor Use and Services Zone. This is regarded as being both environmentally and culturally significant. The Visitor Use and Services Zone includes, but is not restricted to, Caves House, retail areas, kitchen areas, front office, staff and guest accommodation, walking tracks, maintenance areas and the Caves System.

COVID-19 Response:

All DPE team members are required to have received two doses of an approved COVID-19 vaccination by 28 February 2022 or have an approved medical contraindication certificate. You will be required to provide a record of your COVID-19 vaccination status if successful for this role.

How to apply:

Please upload a current resume and cover letter.

In your cover letter, please answer the following questions:

Tell me about a time that you were confused by a customer’s request. What steps did you take to clarify things?

Give an example of how you handle the need for constructive criticism with a subordinate or peer.

Please read the following documents prior to preparing your application:

Good to know:

A Talent Pool may be established for future roles with similar focus capabilities. The Talent Pool may be available to hiring managers from the Planning, Industry and Environment Cluster and other NSW Public Sector agencies over an 18-month period.

NPWS is a non-smoking workplace and smoking is not permitted in national parks.

Our commitment to flexible working:

The NSW Department of Planning, Industry and Environment is committed to ensuring the sector reflects the NSW community it serves. We support an inclusive workplace where staff have access to opportunities and resources at all levels, enabling our team members to drive innovation, productivity, and delivery of high-quality services. We understand that flexibility means different things to different people and are committed to offering flexible work arrangements where and when possible.

Our commitment to diversity:

The NSW Planning, Industry and Environment Cluster strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and those with disability.

Applications Close: 11:59pm, Sunday 10 April 2022

To ensure this recruitment continues without interruption during the COVID-19 pandemic, some interviews and assessments may be performed using alternative methods. This may include video interviewing via MS Teams, telephone interviewing and online assessments. If you are successful following review of your application, you may need to perform assessments and/or interviews via online platforms using a PC, laptop or smart phone. By doing so, we will be adhering to the strict social distancing advice currently in place.