Wickes are a digitally led, service enabled organisation with a project in every home.

Would you enjoy the pace and energy of a retail environment which is collaborative, fun and inclusive where people feel part of a winning team? Do you enjoy the benefits of working together in person as a team blended with the flexibility of remote working?

If the answer to all the above is ‘yes’ then look no further as Wickes is the place for you!

We are looking to recruit an FM Operations Manager to join our Property & Facilities team. The main purpose of the role is supporting all aspects of the day to day management and maintenance of the Wickes property portfolio. The FM Operations Manager will also be responsible for the remote supervision of any contractors working on the estate and ensuring the required standards are achieved and maintained at all times. It will be a key part of the role to build and develop good working relationships with all contractors, regional leaders, landlords and other local stakeholders. 

This is a field based role with combined home working, and a company car will be provided.

Key Accountabilities:

• Assist with new tenders and contractor engagement. 

• Ensure that best value is being achieved by analysing, auditing and proposing improvements to the existing property management systems and services in operation. 

• Ensure that the FM operation reporting system is up to date and complete at all times. 

• Ensure compliance with all legal and statutory requirements (property related). 

• Ensure contractor compliance and high standards of works. 

• First approver for expenditure invoices (over £1.5k), track expenditure against the budget throughout the year and advise the relevant teams of any deviations from budget (positive or negative). 

• Deputise for and support the Head of FM. 

• Keep the FM work diary and contractor schedules up to date. 

• Support in all investigations involving any incidents / accidents which are property related. 

• Make sure all RAMS, Quotes and estimates are stored correctly and received in a timely fashion. 

• Help build and manage the “Wickes FM Handbook”. 

• Communicate FM / PPM works directly with our Store and Distribution colleagues.

• Manage live works job sheets and PPM schedule in conjunction with the Wickes and Savills teams. 

• Systematically audit processes and procedures. 

• Interrogate all relevant KPi’s and SLA’s in accordance with the current PMA

What are we looking for:

● Excellent communication skills. 

● Self motivated and capable to operate with clear goals under minimum supervision.

● Excellent interpersonal skills with the ability to relate to a broad spectrum of individuals. 

● Excellent knowledge of Google Docs and Office applications. 

● Reliable and Excellent time keeping. 

● An eye for detail. 

● Confidence to challenge where necessary 

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. 

We’ll also equip you with a benefits package that includes: 

• Competitive bonus

• Save-as-you-earn scheme

• Private Medical and Life Assurance

• Contributory pension scheme

• Colleague discount 

• Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme

Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support. 

About us

Wickes’ culture is our best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. Looking for a company that wants to help further your career, as well as provide you with an exciting, inspiring and fun place to work? Then look no further. 

We recognise the value of bringing our teams together to collaborate, support each other and build on our amazing culture. We are also encouraging our teams to work flexibly, with a blend of remote/office working.