The core role of the coordinator will be to deliver a cradle to grave customer experience and services for National FM companies across Land Based Security (ADT), TFIS.

How you will do it 

• To deliver an extremely professional, efficient and accurate customer service to our Facilities Management Companies.
• Support account managers to develop strong relationships with FM customers.
• Call receipt and dispatch of engineers to break fixes.
• Planning and site liaison for RIs / PPMs
• Generate accurate billing in line with customer pricing matrices
• Annual re-occurring revenue invoicing including communication with customer to gain purchase orders.

What we look for 

Required 

• Experience of having worked in a results driven customer service environment.

• Computer literate.
• Customer orientated

• Fluency in English language (both verbal and written).
• Self-motivated, enthusiastic and inspirational, able to bring a sense of urgency to situations and demonstrate an active approach.
• Persistent, resolute in focusing on results and able to set tough personal objectives, monitor progress and if necessary take corrective action.
• Ability to remain forceful when others become pessimistic or when dealing with new and unexpected situations.

Preferred 

• Experience of billing / invoicing (extremely desirable).
• Ability to build strong relationships and influence others.

• Experience of security industry (desirable but not essential).

• Excellent communication and interpersonal skills.
• Innovative and creative, able to remain confident when dealing with negative situations and come up with imaginative solutions to difficult problems.