Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

To achieve all sales and profit targets through effectively managing the Quote to Order process across a portfolio of customers within the Managed and Outsourced space. This role requires proactive management of renewals to ensure all opportunities are progressed whilst exploring areas of growth with the customers prior to the end of existing contracts.

Job Description

Motor Finance & Leasing is a key part of Retail Bank, the largest division in Lloyds Banking Group. We help our customers by fulfilling their mobility needs through both the Lex Autolease and Black Horse brands by providing cars, vans, caravans and motorbikes and/or the finance for them.  We strive to deliver customer service excellence that responds to constantly evolving customer needs. If you’re curious, capable, driven and adaptable – then we want to hear from you.

We’re recruiting for a Fleet Sales Adviser who will be responsible for providing excellent service delivery to the Lex Autolease customer base.   In this role, you’ll be responsible for the vehicle renewal management process.  This involves liaising with drivers to secure new vehicles and explore opportunities for fleet growth. 

This role will suit someone who is easily able to effectively prioritise daily workloads and enjoys building strong relationships with customers.  You’ll need to be confident managing customer queries via the telephone and via email, aiming to resolve where possible at first point of contact.

Other accountabilities include:

• Proactively manage the vehicle renewal system to eliminate overdue contracts and support fleet retention
• Maximise opportunity and conversion through effective customer conversations
• Build strong credible relationships with your customer base and internal Customer Relationship Managers
• Support the Customer Relationship Managers in their customer strategy, sharing knowledge and building sales plans in alignment

In return, the role will provide the opportunity to learn new skills and to work in a fast paced but collaborative work environment. You’ll be part of an encouraging team who work in a variety of flexible ways to accommodate work-life balance. We have a truly inclusive culture and greatly value the diversity of thought to really make a difference for our customers.  We’d welcome applications from people who have experience in customer service and managing customer relationships.

In return for your expertise, what will you get from us?

You’ll enjoy the benefit of a hybrid working style, flexing between working from home and the office hub in Cheadle (please note your first three months could be office based due to training).  We recognise that in order to attract the best people we need to be flexible – we know that ‘normal’ office hours aren’t always doable! Whilst we can’t accommodate every flexible working request, we are always open to conversations around working patterns.  If you want to be part of an inclusive, values-led culture that celebrates diversity and equal opportunity – then we look forward to hearing from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.