We are looking for an enthusiastic Financial Application Support Officer to join our Financial Applications Support Team responsible for supporting multiple Financial Applications including Integra, Appian, AP Forensics and Pay 360. The successful applicant will be expected to demonstrate an understanding of a typical application support role and be willing to adapt to CST methodologies. Training will be provided to enable the successful candidate to develop.

Job title:

Financial System Support Officer

Job Description: Becoming a Financial System Support Officer with Capita Local Government

Location: Home-based with the occasional travel to our Bromley office

Contract: Permanent

Working hours: 37

Great competitive salary

Our world class Local Government Services team supports local councils to improve outcomes and focus on what matters in their communities. Managing tax and other revenue collection, benefits payments, building control support, IT networks, accounting and much more – we make it easier for council teams to concentrate on front line services.

We care about helping local councils to transform and make every penny matter to ensure front line services are protected as part of their citizens charter to ensure that people live and prosper.

We’re now seeking a Financial System Support Officer to join our Financial Applications Support Team responsible for supporting multiple Financial Applications including Integra, Agresso and Pay 360.

The successful applicant will be expected to demonstrate an understanding of a typical application support role and be willing to adapt to CST methodologies. Training will be provided to enable the successful candidate to develop.

What you’ll be doing:

• Assist in the design, deployment, support, reconciliation and maintenance of the multiple financial applications
• Provide first and second line support, delivered according to agreed Service Level Agreements
• Support of new implementations of financial systems
• Liaise with suppliers, managers, clients and third-party software providers
• Undertake project work as required
• Support colleagues as required
• Conform at all times to all established processes, best practices and performance standards.

• All applicants for employment in Capita Local Government are subject on recruitment to the requirements of the Baseline Personnel Security Standard covering identity, employment history, nationality and immigration status, criminal record (unspent convictions only) and additional pre-employment checks including references and credit checks.

  Person Attributes

• Enthusiastic, friendly and confident with a positive attitude
• Be open minded, honest and flexible
• Able to use own initiative and be self motivated

• Essential Experience/Skills

• Multi-tasking and prioritization
• Able to work with a high level of accuracy and thoroughness
• Excellent customer care & communications skills
• Math’s and English GCSE (or equivalent) grades C or above
• Competent using MS Outlook, Word & Excel
• Be adaptable to change and new situations
• Strong team working ethics
• Be able to travel when required
• Have good organisational skills
• Be able to work under pressure whilst continuing to deliver to high standard
• What we’re looking for
• Previous experience of software support delivery and services within a financial environment
• Experience in implementation, development and management of core financial software
• Experience of working in a team within a customer focused environment
• 1st and 2nd line application support
• Multi-tasking and prioritization
• Able to work with a high level of accuracy and thoroughness
• Excellent customer care & communications skills
• Math’s and English GCSE (or equivalent) grades C or above
• Competent using MS Outlook, Word & Excel

  What’s in it for you?

• A great basic salary
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Opportunity to work from home

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

Location:Bromley, United Kingdom

Time Type: Full time

Contract Type: Permanent