Req ID:
178183

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Deskside Technician to join our team in Terrace, British Columbia (CA-BC), Canada (CA).

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA is a recognized leader in the healthcare space. The company delivers targeted segment solutions including but not limited to patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management, and policy administration, in addition to core, managed infrastructure, application, and business process services.

NTT DATA is working in collaboration with BC's Health Authorities. With our Health Authority partners, we are focused on delivering better outcomes for patients in BC, through the continuous improvement of services to their end-users. .

Requirements for this role include:

• Receives, reviews, and completes service requests.
• Resolves technical problems transferred from the Service Desk that require an onsite presence.
• Installs and configures a variety of computer hardware and software, communications and peripheral devices.
• Works independently when required, to identify underlying technical issues and resolve problems using appropriate knowledge and resources available.
• Provides preliminary or routine instruction to customers in systems, applications and protocols.
• Alerts Manager to current or potential problems with systems, applications, or customer service requirements.
• Provides feedback to Manager on processes and procedures, current or potential problems with client systems and applications, and customer service issues.
• Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg.

Qualifications

• 1-2 years' experience with desktop/software support & hardware (break/fix).
• 1-2 years' experience with application packages/Install Shield.
• Experience with printer support, office 365, Active Directory, ticketing systems (such as Service Now).
• Must have Drivers license and reliable personal transportation
• Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg.
• All individuals working in long term care facilities must be fully vaccinated. Proof of vaccination will be collected by NTT DATA as well as upon entry to the site.
• Shift work required (evenings/weekend/nights).

Financial Responsibility

• No financial responsibility.

Direct Supervision

• No direct supervision.

Project/Team Leadership or Training

• No team leader/training responsibilities.

Preferences:
- Optional (nice-to-have's)

Required schedule availability for this position is Monday-Friday (Variable shifts). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's based on business requirement.

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About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Job Segment:
Technician, Consulting, Cloud, Technology

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