Support the Operations Manager to align and deliver our strategic objectives for our service growth plan. Managing a mix of fire detection and fire suppression engineers in the high hazard market predominantly in the south of the country.  The successful candidate will lead and drive our key initiatives within the service teams and influence individual performance by greater management focus.  The objectives of the role will be to enhance business performance by benchmarking technician’s performance and driving results through set key goals and objectives.  To participate in a forum for sharing business improvement and implementing best working practises within the UK operation. 

The ideal candidate will take personal responsibility for leading service delivery, quality and health and safety by acting as a role model to meet and exceed customer expectations.  They will also support the Operations Managers focus on optimisation scheduling and cost management while in addition effectively managing customer relationships across a variety of companies and organisations.

How you will do it

• To drive efficiencies and productivity of service technicians.
• To focus and drive deficiencies, materials and product sales.
• To lead and drive a first class customer service experience.
• To ensure all engineers conform to QEHS regulations and ensure adequate training is provided as and when needed to meet the businesses requirement for a zero harm workplace.
• Responsible for all RAMS, PPE, Tool box talks, van audits and accident investigations.
• Responsible for the continuous improvement of the engineer’s performance, training and development.
• Management of the engineers call out rota and planned maintenance scheduling.
• Responsible for internal technical audits.
• Responsible for technical support/training for engineers and coaching of new apprentices.
• To be a key link between the CSC team and engineer’s ensuring effective communication between all teams.

What we look for

Essential

• Experience of working within a service focused business
• Technical knowledge of service solutions/how to manage complex customer accounts
• Technical experience and knowledge of fire legislation and standards within the relevant field.

Preferred

• Preferred previous experience of working within the fire protection industry.
• Excellent understanding of industries we are protecting
• How to create and build effective working relationships
• Preferred experience of leading teams, coaching and developing staff.