Job Description:

Discover your Calling!

At Rosewood, Relationship Hospitality. It’s in our genes - a natural desire to deliver meaningful and heartfelt experiences. “It’s a calling”. At Rosewood Hotel Group we work instinctively and from the heart to master and elevate our craft. Together, we push the boundaries to impart magic into every day. We care for people, and make it our purpose to build long-lasting, genuine relationships.

Here, we do what we were born to do.

Rosewood Hotel Georgia is looking for Servers.

The Servers will be responsible for taking food and beverage orders, retrieving, and serving alcoholic, non-alcoholic beverages, and food orders to guest tables according to Rosewood Hotel Georgia specifications, courteously and efficiently. Collecting payment from guests, processing the bills in a timely manner and following proper cash handling procedures.

Key Responsibilities:

• Be familiar with all the Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Aide in the service and hospitality of all Reflections and hotel guests at all times
• Assist servers in all aspects of food service; from setting silverware, serving food, clearing, and cleaning the tables.
• Record order of guest on proper seat and table numbers.
• Input order into system and ensure transmission of food orders is verified by the Culinary Department.
• Retrieve all alcoholic beverage items from bar and serve to guest.
• Open and serve wine/champagne bottles with proper presentation and service technique.
• Make and serve all varieties of coffee.
• Serve all food courses and non-alcoholic beverage items to the guest.
• Maintain complete knowledge of sections and table numbers, room capacity, hours of operation, proper table set-up and dress code of the lounge.
• All liquor brands, beers and non-alcoholic selections, correct glassware and garnishes.
• All menu items, prices, preparation method/time, major ingredients and quality standards, taste, appearance, texture, serving temperature, garnish and method of presentation.
• Micros P.O.S. and manual systems.
• Take guests' food and beverage orders, utilizing suggestive selling techniques.
• Responsible for attending briefings, seminars, etc. to educate themselves about our products, our property, and our standards.
• To make sure all shift duties are complete, and sections are maintained to hotel standards. Participate in the ongoing maintenance and cleanliness of Reflections.
• All other duties as required.

Qualifications:

• At least 1 year experience as a Server in a luxury hotel environment.
• High school diploma.
• Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
• Must be able to exert physical effort, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
• Must have excellent communication skills and be able to read, write, speak, and understand English.
• Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Compensation & Benefits

• Competitive Salary & Benefits
• Extensive health and dental benefits
• We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities.

About Rosewood Hotel Georgia

Following its debut in the Roaring '20s, the legendary Hotel Georgia came to be known as Vancouver's most historic and elegant retreat. When it first welcomed guests in 1927, the hotel brought unheard of luxuries to the young city of Vancouver and Canada's West Coast. And it wasn't just the local society set that made the hotel the heart of Vancouver; Louis Armstrong, Ginger Rogers, Frank Sinatra, Laurence Olivier, the Rolling Stones and the Prince of Wales all added to the mystique of this irreplaceable piece of history.

Now unveiled as Rosewood Hotel Georgia, the fully restored Georgian Revival property has returned to its former grandeur with additional elegance afforded by extensive amenities and the impeccable service of Rosewood Hotels & Resorts. From the painstaking restoration of Old-World craftsmanship to the addition of the most luxurious furnishings and latest technology, Rosewood Hotel Georgia offers an unmatched combination of legacy and luxury - a return to the golden age of hotel travel.

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