About the Role

As the General Manager you will lead the care home to achieve financial, operational, customer and people/human resources targets. Report to the Regional Manager and provide support to effectively lead, manage, and implement Aged Care Australia’s current and new strategic directions.

About the Care Home

The modern care home is beautifully located 20km’s North West of Melbourne’s CBD, close to the Yarra River and scenic parklands. It consists of 4 communities, with a Clinical Care Manager and Registered Nurse in each community. We have dementia care and high care units, within this 142-bed care home. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.

Benefits

In addition to a supportive manager, a competitive salary, a range of discounts on products (healthcare, optical, dental), you’ll be challenged and encouraged to innovate.

A ‘People First’ wellness program that can be accessed by all employees.

Online Leadership Development, available on demand.

Clinical learning opportunities and more, through online and face to face training.

Employee Networks for you to get involved in a passion area, have your voice heard and be you.

Internal transfers across our care homes.

Duties

Create a positive and engaged culture in the Care Home for all employees to thrive in.

Provide strong leadership to your Care Home employees, leading with the care home Values to ensure your team are supported to perform at their best

Support your leaders to have frequent team and individual performance and development conversations, to help employees be successful in their roles

Ensure a person-first approach is taken at the Care Home to support our residents and their families, enabling and respecting residents to make informed decisions about their care

Ensure Aged Care Standards are embedded within the Home.

Diagnose and solve business problems, drawing on your key business insights to develop and execute appropriate interventions at pace

Skills & Experience

Min 3 years aged care management experience 

Aged Care Experience, non clinical is ok

Experience leading a customer-centric culture in a B2C business, focused on enhancing customer engagement, experience and acting on customer feedback.

Leadership roles in highly regulated sectors with strong performance standards, risk and capital management, and sense of purpose / brand identity (profits reinvested in the business for customers).

Capacity to actively learn through experimentation, pivot and apply experience to new roles and industry.

Has developed or driven continuous improvement efforts in large organisational settings.

Experience leading others through high-pressure situations or adversity.

Solid commercial understanding of budgets, resource management and key levers for profitability – to allow for better care outcomes and re-investment opportunities.

Considers differences in stakeholder perspectives to reach optimal solutions and ensure organisational responsiveness to stakeholders.

A track record of maintaining service delivery and customer satisfaction within health or other service industry, in accordance with strict regulations and standards.