Your new role:

As Facilities Officer – Repairs & Maintenance, you will be face and first point of contact of the Amelie Housing Team responsible for demonstrating a high level of customer service to all callers and visitors including administrative duties and operational support to staff and assisting the Asset Team with procedural tasks associated with their daily management operations arising from Repairs and Maintenance activities.

Your responsibilities:

• Delivering customer-driven service to maximise social and stakeholder impact through service delivery plans and social outcomes.
• Providing administrative support to the Housing and Asset Management team, necessary procedures completion, liaising with Finance Team.
• Being the first point of call for enquiries, including directing stakeholders to the correct contact and assisting with general enquiries via phone and email.
• General administrative tasks and data entry for all maintenance activities, processing of invoices through Amelie’s software programs.
• Maintaining relationships with key stakeholders, volunteers and all positions within the Housing Teams and Asset Team.
• Monitoring repairs and maintenance enquiries progress, managing multiple email mailboxes, handling scheduling matters, prioritising emails and escalating critical matters for resolution.
• Implementing best practice policy, process, and systems to ensure Strategic Framework delivery.

To be successful, you will need:

• The ability to communicate clearly and concisely to all internal and external stakeholders in a fast-paced environment, with excellent attention to detail.
• Highly organised with the ability to forecast and forward plan, self-motivated and resourceful, with the proven ability to successfully meet tight deadlines and time pressures.
• Highly developed customer service skills to provide exceptional customer service across all channels.
• Able to conduct desk research, analyse information and clearly communicate and present the findings in a clear and concise manner.
• Strong computer skills, experience in using Microsoft Office
• 2 years experience in office administration and customer service environment with an emphasis on Repairs and Maintenance
• Strong literacy, numeracy and typing skills, a friendly and professional phone manner