As a Facilities Helpdesk Operator you will be managing the end to end process of supporting and maintaining our iconic Knightsbridge store and other sites from a facilities perspective. You will be delivering an excellent customer service to our staff escalating facilities faults and issues and play an integral role in connecting the necessary trade specialists to resolve

About us

At Harrods, we ask everyone to believe in Anything Possible, to challenge the conventional view of what is possible and turn delivery into an art form. Our brand needs us to be Master of Luxury, Experts of Exceptional and Creators of Magic, as brands are made by people, we all have a really important role to play. At Harrods, our iconic Knightsbridge building is as unique as the service experienced within. Our facilities team play a key role in keeping our terracotta palace safe and ever improving and developing with the demands of our customers.

About You

As an Operator, you will be the primary point of contact for staff wishing to make enquiries and reporting faults across the entire retail estate. We are looking for an individual with previous experience in a similar role and an ability to communicate at all levels; strong written and spoken communication skills. You must be able to produce clear and concise, instructions and have a passion for delivering excellent customer service. You must be able to use own initiative to take responsibility of own workload; and pro-actively complete allocated tasks. You will have a well-organised approach to work planning, time allocation to tasks and a flexible approach to daily routines to deliver the desired results.

Your daily activities will involve logging calls and arranging appropriate repairs or maintenance works with the relevant engineer/technician. You will be using our bespoke CAFM software to carry out these duties, so IT literacy is vital.

Excellent communication skills are essential for this role as you will be taking regular phone calls, translating faults into clear and practical resolutions. The successful candidate will have previous experience in a similar telephone based role and must be familiar with call logging systems. In return for your hard work and dedication, you will receive a competitive basic salary and generous employee discount and benefits package.

Our Promise to You

No one gets slotted into a box at Harrods. We will encourage you to be yourself and bring your whole personality to work. Then, together, we will find new ways to delight customers, bringing them luxury experiences that redefine the art of what is possible.

More immediately, you will benefit from an excellent benefits package, including a company pension, flexible working, 25 days’ holiday and your birthday off, up to 33% in-store discount and a season ticket loan