Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at Openreach, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at Openreach. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

You’ll be responsible for developing the approach to exchange closure in Openreach and with industry, running a trial to refine the process, and then implementation of an exchange closure strategy.

Exchange closure will support the move to All-IP and migrations from Copper to Fibre which are key strategies critical to Openreach’s success.

You will work closely with Communications Providers and key external stakeholders (Ofcom, OTA, Industry and governmental bodies etc.), and across all Openreach functions, to ensure that the programme succeeds and that customers get an excellent experience.  

You'll have the following responsibilities

Defining the exchange closure approach & agreeing it with industry

Inputs to and shapes strategy & roadmap for product / portfolio to optimise customer experience, revenue, market share and EBITDA

Setting up and running trials in exchange areas

Analysing & validating the commercial and cost implications of our approach

Developing suitable MIS to report on progress

Managing risks, issues & mitigation that arise through the programme

Managing a cross functional team including but not limited to products, service, engineering, legal, regulatory, and finance 

Developing and nurturing good customer relationships in order to support the Trial & National programme 

Ensuring customer experience principles are delivered within the products to ensure customer satisfaction metrics and self-serve principles are met

Decisions are guided by strategy, policies, and business plans; receiving guidance from senior managers & directors

You'll have the following skills & experience

Commercial and/or analysis skills – able to conduct cost/benefit assessments and/or requirements/solution analysis, and use this to make clear, evidence-based recommendations regarding potential product developments. 

Problem solver – motivated to make things better. Dig into issues & opportunities as they arise, conduct root cause analysis, identify solutions, agree best approach to resolve or create additional benefits. 

Strong communicator & influencer – both verbal and written. Able to clearly set out recommendations, and convince customers and stakeholders to gain support. Able to summarise succinctly yet dive into detail where required. Able to collaborate effectively and build enthusiasm and momentum across virtual teams.

Excellent understanding of programme and project management

Experience in a customer-facing role, or a role with demanding internal stakeholder ‘customers’

Excellent customer and relationship management skills, with experience of creating industry momentum

Experience creating business cases for change

Experience working in matrixed environments, with an ability to deliver results across other teams.

Benefits

As well as offering a competitive base salary, you’ll also have a rewarding bonus scheme, access to equity schemes and an attractive pension offer.

We value different perspectives, skills and experiences. Diversity makes sense for us, our customers and our ambitions. We’re creating an inclusive working culture where people from all backgrounds can succeed.

About Openreach

Openreach Limited runs the nation’s digital network. We play a key role in British society, helping homes, schools, hospitals, broadcasters, government, businesses and more connect to the world.

We're a wholly owned subsidiary of BT Group, and our customers are the 640+ communications providers who sell phone, broadband and Ethernet services to homes and businesses. And we’re on a mission - to make the country’s digital network services faster, better and more affordable.

Our people are experienced, resourceful and innovative, working on vital projects that help support the nation at work, in learning, on the move, at rest, at play, in emergencies and much more.

So if you’d like to be a part of an exciting organisation that’s making a real difference, why not join us today? You can read more here about working at Openreach.

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!