Job Title:              Estate Services Manager

Reports to:          Associate Director

Role Purpose:    Manage operational activities for one or more properties located in one region

Key Responsibilities

• To develop and maintain a positive image of the building in its location
• To be responsible/assist with the drafting, control and reporting of service charge budget and expenditure for the site(s)
• To monitor all activities relating to the site(s), reporting and taking action as appropriate
• Regular inspections of the building fabric
• To work in conjunction with key stakeholders ensuring a maintenance and repair programme is in place
• To compile and maintain records relating to the site(s); e.g. asset register, plans, plant testing, etc., taking any action which may be required
• To further develop and maintain excellent tenant relationships, ensuring that they receive the highest standards of service in relation to their operational needs and attend tenant meetings as applicable
• To attend tenants’ meetings with the surveying team
• To be responsible for all health and safety compliance.  This includes ensuring that all health and safety audits, fire and other evacuations are carried out on a regular basis in accordance with the laid down requirements, the emergency plan and related site maps are continually update and that Meridian (Health and Safety tool) is regularly updated etc.
• To be responsible for Environmental management on site, in compliance with policy and procedure
• To organise fire and other safety evacuations and produce an emergency plan
• To proactively manage risk and deal with insurance issues on site
• To ensure the Estate achieves the KPIs set by the client, in conjunction with key stakeholders
• Regular monitoring of the key performance indicators and taking remedial action as applicable to ensure the required standards are maintained and constantly improved for the full range of buildings
• To manage major work programmes on site, acting as the liaison point for all parties involved
• To produce regular reports to operational manager and surveying team, as required
• Ensure procurement is carried out in line with company policy.
• Any other duties as directed by your Line Manager

Person Specification/Requirements

• Constantly updating knowledge of legislation relating to property management
• Ability to work within a team and on own initiative within a pressurised environment
• Experience in building and maintaining client relationships
• Experience in building and maintaining tenant/customer relationships
• Experience in building and maintaining supplier relationships
• Experience in using industry/specific IT applications
• Experience of managing service charges
• Understand the operation of VAT and banking
• Understand the principles of contract law
• Be able to specify services, tender contracts and select service providers
• High degree and knowledge reference of Health and Safety legislation, and environmental protection requirements
• Understand insurance relating to buildings and the FSA regulations
• Understand and apply all procedures relating to work activities
• Contributes to team business plan/strategy
• Able to plan and manage own workload
• BIFM qualification desirable
• NEBOSH qualification desirable
• IOSH qualification

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

The Company reserves the right to review and update the duties and responsibilities of your job role, appropriately, in line with the needs of the business.