Company description:

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business' and achieve long-term change.

Job description:

Emergency Police Communications, it starts with you!

• Based at Otahuhu, Auckland
• Training salary: $57,083.00, and then $62,670.00 upon training completion
• Shift work
• Permanent, Fulltime
• Multiple start dates throughout 2022 with multiple positions available
• Attractive shift incentive

About the role

Join a contact centre with true purpose, making a difference directly to New Zealand communities. Use your communication and problem solving skills to impact other Kiwi's lives every day.

You will be the first point of contact to answer inbound enquiries from the public at their time of need. Whether you're dealing with emergency or non-urgent enquiries, you will be trained to alleviate stress, accurately identify the needs of your caller and ensure the appropriate Police response via your knowledge of Police procedure.

While this role is meaningful and rewarding, with a highly supportive environment, it's also the start of a career. In addition to a competitive salary NZ Police are committed to ensuring quality people stay and develop, with structured pathways into many other roles, including a police officer.

You will be making our communities feel and be safer by taking phone calls from those in need and working in a tight knit culture of support, where people care. A Police Communicator is more than a job, with proven career development pathways.

It takes a special person to do this role and great Police Communicators come from many different backgrounds. What they all have in common is:

• A passion and empathy for helping others in need
• Great questioning and listening skills to make quick, accurate decisions,
• Ability to think on your feet; and
• Resilience and professionalism in the face of adversity.

Taking enquiries through a variety of channels you'll make people be safe and feel safe by building trust and confidence.

Below is a video that gives you an insight into the Communicator role.