Job Description:

Toronto is Canada’s largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. Consistently ranked one of the world’s most livable cities, we are a global centre for business, finance, arts and culture. Join the award-winning Toronto Public Service as an Elections Assistant focusing on delivery of the Mail-in Voting program within Toronto Elections in the City Clerk's Office.

Major Responsibilities:

• Performs clerical duties such as responding to inquiries, data input, photocopying/faxing, sorting, collating, filing, drafting correspondence, receiving and distributing mail, etc.
• Inputs, updates and maintains data, filing and retrieval systems for records/documents.
• Responds to inquiries requiring broad knowledge of the operational area/function.
• Sets up equipment and supplies; stocks shelves.
• Tests and operates election voting equipment.
• Receives, inventories and distributes documents and election supplies.
• Provides proofing to ensure quality control of election products such as ballots, voters lists, voting place supplies.
• Performs other related duties as assigned.

Key Qualifications:

Your application must describe your qualifications as they relate to:

• Experience working in a customer service environment, responding to customer inquiries and dealing directly with staff and the public in-person, by email and by phone related to Mail-in Voting operations.

• Experience providing administrative/clerical office support duties such as data management (entering, retrieving, and updating data).

• Experience collecting, reviewing and processing incoming applications and return Mail-in Voting Packages.

• Experience using Microsoft Office Suite (e.g. Word, Excel and Outlook).

• Experience working with Voting Systems and other Voting Technologies is considered an asset.

You must also have:

• Excellent interpersonal and customer service skills with the ability to work effectively, both independently and as a member of a team.
• Excellent oral and written communication skills with the ability to communicate effectively with all levels of staff and the public and follow instructions.
• Excellent multi-tasking, organizational and time management skills, including attention to detail, and the ability to set priorities and meet deadlines.
• Ability to exercise good judgement in public relations when dealing with members of the public, and all levels of staff, including elected officials.
• Ability to handle confidential and sensitive information with discretion and tact.
• Elections experience would be considered an asset.
• Ability to work long hours during peak periods including evening, statutory holidays and weekends as required.
• Fluency in another language would be considered an asset.