Job Title: Early Solution Engineer, UK & Ireland Market

Location: Dublin or London

If you love talking to customers, coming up with creative solutions, and want to think strategically with businesses on digital transformation, this one is for you!

The Early Solution Engineering Program

The Early Solution Engineering Program is a unique 12-month experience for graduate talent. You will have the opportunity to learn about Salesforce solutions and work closely with the Solution Engineering team on customer-facing projects while supported in your career planning and development. By the end of this program, you will graduate as an Associate Solution Engineer. But you might wonder, what does an Associate Solution Engineer do?

The Associate Solution Engineer Role

First and foremost, a Solution Engineer doesn’t require any engineering experience. The term describes the ideation and creation of designing solutions for customers. Solution Engineers are experts that have one foot in the technology camp and the other one in sales. They work with sales teams to advise and consult potential customers on the right combination of Salesforce solutions to reach their business goals.

You will lead customer conversations to uncover their goals, challenges and requirements. You will showcase our technology to explain the impact and value it can deliver, uniquely addressing the customer’s needs. This can be a one-off meeting, or it can involve a sophisticated account strategy involving large teams.

Have you got more of a business background? Don’t worry; our technology is easy to learn!

Have you a more technical background and are more interested in our underlying and innovative cloud technologies? We've also got you covered! Depending on your skills and interests, you can dive deeper into different topics. Our Solution Engineers work across our Salesforce products (Sales, Service & Marketing Cloud) as well as Slack, Tableau and MuleSoft.

What does the Early Solution Engineering Program look like?

The Program is structured in 3 phases:

DEVELOP YOUR BUSINESS AND SALESFORCE SKILLS PHASE: Your first four months will have extensive onboarding enablement in a Salesforce-like academy, where you will:

• Develop an understanding of our solutions & technologies and learn critical professional skills for your role as a future Associate Solution Engineer.

• Structured learning calendar with sessions & hands-on workshops led by experts and program alumni

• Ramp up the fun way on Trailhead, our gamified online learning platform

TRANSITION PHASE: After the winter break, it’s time to grow into the business world. From month four until month six, you will go through a brief transition where you will continue building your practical skills and expertise through shadowing and supporting your Solution Engineering Team and taking on your own work & projects within team remits. Some Key experiences and programs in this phase:

• Align to your country of destination and grow gradually into the business with your new team

• Experience Salesforce’s sustainability and Philanthropy values first-hand with volunteering and ProBono projects

• Deliver impact through program activities and special projects

• Showcase your new skills in a mock customer meeting in front of your peers and managers

EXPERIENTIAL LEARNING PHASE: From month six to the end of the program, you will:

• Make valuable contributions to our customers while working on Live customer engagements and meetings

• Carry your responsibilities as a member of the Solution Engineering Team

• Practice accountability to real-world team metrics and goals

• Multi-functional shadowing and special projects

What’s in it for me?

During the program, you will get the chance to shape your career and work in a flexible environment. From our EMEA Headquarters in Dublin, you will be introduced to unique technologies, industry-leading experts and a variety of stakeholders. A strong emphasis will be placed on learning skills related to digital transformation and how to engage with customers.

• Graduate from the ESE program as an Associate Solution Engineer, ready to independently take on customers and translate their unique requirements into a compelling vision.

• Industry recognised Salesforce Certifications

• Potential to grow within the company - build a career that fits your interest

• Health Insurance and Pension contributions

• A monthly wellbeing subsidy of 100€

• Annual education budget of 5,000€ to spend on your career development

• Relocation budget and guidance in your relocation-process

• Opportunity to work in an international and multicultural team in a nurturing environment

• Meet people from all over Europe; your network is your net worth

• Gain knowledge and invaluable international experience leading to both professional and personal development

• Learn what it means to work in the #1 company for CRM applications

• Additional seven days of paid time off for charitable causes - check out our 1/1/1 model

• Opportunity to have an impact on our diverse internal employee groups

• Shares purchase plan

Who are we looking for?

• Are graduating in 2022 or 2023 - We consider applicants from all academic fields and emphasise your “cultural add”

• Are interested in the impact technology can have on the world and businesses

• Have the ability to learn to understand unique business requirements and translating/presenting those needs into a compelling solution

• Have an interest and capability to dig deep into how technology works and how it can solve different business challenges

• Capable of using your expertise and knowledge to help businesses attain goals, solve problems, and create success

• Curiosity about data and analytics if Tableau is your product of choice

• Are a creative problem-solver

• Are curious, self-motivated and focused on continuous learning

• Are comfortable adapting to new opportunities and change

• Are fluent in English