E-NATIONAL ACCOUNT MANAGER

When you look at L’Oréal, what do you see? If all you see is lipstick, look again and experience the Freedom to go Beyond the ordinary. That’s the beauty of L’Oréal. We operate in 150 countries on 5 continents. With 36 international brands and 86,000 employees worldwide, we’re well on our way to fulfilling our common purpose: to create beauty that moves the world.

By 2030 we want to capture over another 1 billion consumers around the world. How? By creating cosmetic products which meet the infinite diversity of consumers beauty needs and desires, and always through digital innovation. Not only that but taking our sustainability goals seriously; moving us to a more inclusive and sustainable society, for every generation.

Our brands, dynamic culture, and always being our own challenger mean that we offer freedom and opportunity you won’t get anywhere else. 

If you want the Freedom to go Beyond, we’ll see you at L’Oréal.

In the Professional Products Division (PPD), our mission is to support hairdressers and develop the hair industry sustainably, while benefiting all. We’re the founding Division for the L’Oréal group, having history more than 110 years ago. 

Here, you’ll be constantly looking to create connections between our brands, professionals and consumers in every market. Our mission is to always reinvent professional beauty and lead the digital transformation of our industry with a customer-centric approach. 

Thanks to our global brands like Kérastase, Redken and Pureology, we provide professionals and consumers with better, safer and more sustainable professional haircare, experiences and services.

You will

The role of the E-Retail National Account Manager reports into the Director of E-Commerce PPD, working across all PPD brands. You will be responsible for growing L’Oréal’s E-Retail business to hit our market share goals. You will use a collaborative approach, striving towards mutually beneficial outcomes. 

You will be accountable for the turnover delivery and activation of sell out plans for each e-retail site by brand. You will be responsible for data analysis on performance, creating and executing Business Plans with E-retailers, and working cross functionally with the brands, finance, and supply chain to achieve business objectives.

• Establish L’Oréal as a best-in-class supplier which retailers will see as first choice to work with

• Lead all Business Plans, Commercial negotiations, financial controls, forecasting and performance reporting for each of your accounts with excellence, in order to exceed Budget.

• Lead and manage the activation plans by retailers, including spend & ROI tracking, in collaboration with the E Activation teams for best-in-class discoverability, visibility & conversion of our brands.

• Drive the Professional Haircare category, innovating and elevating our professional differentiation online by leveraging new digital capabilities such as Live streaming, 1:1 consultation, e-diagnostic tools.

• Analysis and reporting of performance on weekly basis of brands performance as well as competitors, user behaviour and trends, identifying opportunities and successfully communicating to the business.

• Merchandise & manage brand catalogues in PPD across our portfolio, maintaining full OLA ensuring a best-in-class digital experience

• Work closely with the Brand, commercial & Digital teams of L’Oréal to create a full Omni channel experience for the consumer 

• Execution and tracking of NPD launches both with the customer and internal reporting

• Be an expert of e-Commerce best practices both internally and externally. Coach and transfer expertise to others internally to ensure e-retail forms part of their retail plans.

You have

• Ability to network at pace and have outstanding communication skills, to ensure relevant stakeholders are identified and informed in a timely manner

• Ability to analyse data, draw accurate conclusions and communicate key messages succinctly.

• A robust P&L understanding & financial acumen 

• Excellent negotiation skills  

• A passion for Ecommerce- the Latest Trends and the future of the landscape

• Ability to work under pressure and in a fast-paced environment 

• A commercial and marketing mind to integrate multiple functions in the e-commerce landscape

• Ability to work cross functionally with multiple stakeholders at different levels

• Strong attention to detail

You show

Ambition: You anticipate, think, and dream big, demonstrating a high level of aspiration. You are self-driven and show proactivity, especially when seeing problems as challenges. You thrive for exceptional performance.

Judgement: You can balance operational and strategic thinking, challenging the status quo and managing confrontation effectively. You cut quickly through complexity and ambiguity whilst also thinking sustainably and are future-oriented. You reduce complexity to get things done.

Resilience: You always demonstrate purpose and ownership mindset but manage your own energy well. You uphold positivity for others and persist, bouncing back when faced with obstacles. You step back at times and accept limits.  

Empathy: You cooperate and network effectively, creating genuine and trustful relationships with diverse people. You are sensitive to beauty and related emotions, always supporting others and showing benevolence. You understand and respect others’ feelings and motives.  

Learning Agility: You are a self-motivated learner, showing self-awareness and demonstrating openness and curiosity. You experiment and learn from mistakes and past experiences, always showing courage and stepping out of your comfort zone. You support the development of a learning culture.

You get

We put people development and learning at the heart of our business; we’ll help you master your role; develop your technical expertise and you’ll benefit from exceptional management and leadership programmes. From face-to-face workshops to our global online learning resources, you’re actively encouraged to embed learning into your daily life and are rewarded for continuous improvement. Don’t forget that every employee gets 3 Coursera credits; that means you can get qualifications from over 1000 universities from around the world, with thousands of courses to choose from.

Looking for a good work/life balance? With our new hybrid working scheme, you can take a flexible approach to work as well as benefit from early finishes on Fridays during the summer...so you can enjoy more time with your friends and family.

As any great employer should do, we make sure we look after your financial wellbeing. That’s why we have a great pension plan, profit share scheme and many more incentives to give you the security you deserve. We also put employee health and wellbeing at the front of everything we do; fully training employees as mental health ambassadors to support and educate ourselves further. There’s also the chance to enrol in medical and dental insurance, gym discounts, health check-ups and even yoga and Pilates classes to employees in all of our locations.

Oh, did we mention that as an employee you also get discount sales of up to 70% off throughout the year on our 36 brands? Plus, you also get the option to share that in our Friends and Family sales as well!

How we recruit

At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.