About us

NSW TrainLink helps connect customers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.

Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions. And it's all thanks to our dedicated and passionate team from right across NSW, who work together to make more than 32.6 million customer journeys happen every year.

The Opportunity

We have an exciting opportunity for a Duty Manager - Level 1 to join our medium sized team at our Broadmeadow Station. Reporting to the Station Manager, you will be responsible for the day to day operation of the station. Making sure that staff and facilities, delivery of customer service, on time running, and safety of customers are managed efficiently and effectively.  

The position will primarily be based at Broadmeadow Station; however, you may be requested to travel to other stations (within 90 minutes) along the Central Coastline depending on the business unit requirements. 

It is important to note that this role will work a fixed shift work roster, including weekends/nights. 19-day month, 38 hours a week, 24/7 coverage.

This role involves, but is not limited to:

Maintain customer service standards and ensures customer complaints are resolved promptly and effectively to promote a positive image of the station and NSW Trains.

Assist in the identification and development of strategies to improve customer service.

Supervise, coach and support a customer focused team on shift

Monitor passenger movements during programmed work and other disruptions to ensure adequate services are provided to meet customer needs.

Responsible for effective station operations in accordance with commercial practice to achieve NSW Trains business objectives.

Responsible for reporting trends and monitoring performance.

Identify and resolve minor maintenance issues.

About You

You have strong communication skills and capable multi-tasker with demonstrated experience working within a 24/7 operational environment or with Train and Station Crew.

You are a proven people leader and have solid organisational skills. You are a confident decision-maker and problem solver. You will be used to working in environments where you remain calm under pressure and work collaboratively with the broader team.

You have a can-do attitude and are not afraid to roll up your sleeves and help out the team. With solid relationship skills, you work collaboratively with many stakeholders. You are enthusiastic and passionate about providing the best service to our customers. Being flexible and able to adapt quickly to changing situations or priorities will be critical to your success in this position.

You will have a current Signal box and ST97 and ST98 qualifications or willing to get a qualification (desirable but not essential, as training will be provided to successful applicant)

Want to know more?

Please click here to view a copy of the position description.

Salary and Benefits

The salary for this position is Duty Manager Level 1 - $75,523 per annum plus superannuation and leave loading.

NSW Trains offers its employees challenging and rewarding work with opportunities for career progression, learning and development and work-life balance. Other benefits include:

Free travel on Government trains, buses and ferries

Flexible work practices

Interested? 

Joining NSW Trains, you’ll have access to a range of unique government benefits in a flexible work environment like no other. If you’re ready to step into this meaningful and rewarding role, we want to hear from you!

Don’t miss out!  Apply today to register your interest.

How to apply?

To apply for this position, please submit a resume and answer the pre-screening questions set up on the application form.

Please note: As part of the recruitment process, the successful applicant will be required to satisfactorily complete a Category 2 medical prior to undertaking safe work training.

Applications close: 11:59PM; Sunday 1st May 2022

​We are the community we serve

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them and their teams. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options.

For any enquiries, please email Claudia Salazar at CLAUDIA.SALAZAR@TRANSPORT.NSW.GOV.AU.

Apply today to register your interest!

Take a look at our application tips video series for plenty of great information on navigating and acing the application and recruitment process with NSW TrainLink.

Find out more about NSW TrainsLink at https://www.transport.nsw.gov.au/nswtrains. ​

Job Segment: Manager, Customer Service, Management