Evolving Transport 

Transport for NSW is delivering an unprecedented $57.5b investment into a truly game changing Future Transport strategy.  We are also evolving, bringing together new and existing transport modes, cutting edge technologies and getting smarter at how we do it.  We are changing to deliver more connected journeys, greater satisfaction and safer transport for our customers, both now and for the future.

The Division

The Regional and Outer Metropolitan division is focused on understanding the particular needs of regional communities across NSW and delivering customer-centred integrated transport services and infrastructure.  

The opportunity 

Based in anywhere in NSW and working on the disaster recovery program this role coordinates the region’s response to various communication requests and information requirements. These include customer and stakeholder correspondence, briefs to the Minister and CEO, subpoenas and GIPAA requests

Working with a wide range of stakeholders you will also:

•    Identify customer needs and values to inform decision making and guide customer responses. 

•    Support continuous customer improvement across the region

•    Undertake research, fact-checking and drafting Ministerial correspondence, briefing notes and reports for the region

•    Work with internal subject matter experts to provide technical content for local political, ministerial and Regional Director correspondence 

•    Utilize the region’s systems to track and monitor actions and tasks, as well as commitments made to clients through prior communication

•    Ensure that incoming and outgoing correspondence is consistently stored and accessible in the corporate systems and that the regions recordkeeping meets the requirements of the State Records Act

•    Facilitate responses to subpoenas and GIPAA requests, managing strict timeframe constraints

About you 

We are ideally looking for someone with tertiary qualifications, excellent communication skills both verbal and written, and a passion for customer service. This is a fast-paced role so the ability to plan and prioritise will be crucial as will the ability to work with a wide range of stakeholder.

Want to know more?

Please click here to view a copy of the RD. For any enquiries, please email: David.Mcivor@transport.nsw.gov.au

Salary and Benefits

Transport USSGrade 8 role and an attractive salary will be negotiated with the successful candidate 

Our Commitment to Diversity

Great people come from all walks of life. At Transport for NSW, we are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve. We actively promote gender diversity in our workplaces, the employment of Aboriginal and Torres Strait Islanders and the employment of people with a disability. We welcome and encourage applications from all people regardless of age, gender, ethnicity, cultural background, or sexual orientation. If you need an adjustment in the recruitment process, please call/text or email the contact person for this role.

How to apply  

To apply for this position, please submit a resume and address the questions in the application. 

All Transport workers are required to have:

•    at least one dose of a TGA approved COVID-19 vaccine by 6 December 2021 and two doses by 7 February 2022; or

•    an approved medical contraindication. 

You will be required to show proof of your COVID-19 vaccination status or apply for a medical exemption prior to securing this role

Close date: 11:59pm Friday 22nd of April

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