WHAT’S IN IT FOR YOU?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. just now is our Mental Health and Well-Being initiative that was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. Visit our just now website at www.justnowcompass.com. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!

JOB SUMMARY

The Director of Hospitality and Support Services is responsible for all aspects of the operation including: staffing, client relations, customer service, resident satisfaction, budgeting, financial management, implementation and ongoing success of resident dining, retail and marketing programs, and catering services.The Director of Hospitality and Support Services must be prepared to work week days and sometimes evenings and weekends.

Now, if you were to come on board as one of our Director of Hospitality and Support Services, we’d ask you to do the following for us:

• Lead the opening of Food and Support Services in a new and dynamic Seniors Living Facility including a state of the art kitchen, resident dining rooms, a full service high-end restaurant and lounge.
• Manage multiple client relations.
• Ensure resident and customer satisfaction.
• Ensure compliance with strict quality assurance, health, safety and environmental programs.
• Ensure the nutritional requirements of the residents are met through menu planning, the development of standardized recipes, and production sheets.
• Monitor and evaluate meal preparation and service to ensure established standards are maintained for both quality and quantity of all meals.
• Develop and maintain a strong knowledge of resident preferences and incorporate these preferences into service delivery.
• Hire, orientate, supervise and delegate tasks and evaluate the performance of the food service, maintenance and housekeeping staff.
• Maintain appropriate budgetary and cost controls and provide operational reports to the Regional Director of Operations/District Manager as required.
• Implement and control a Food Safety Plan that incorporates all Quality Assurance measures including but not exclusive to HACCP, WHMIS, and all WSIB/WCB regulations; plus comply with the Company Audit procedures and schedule.
• Maintain inventory control and complete all financial reporting according to the Compass Group fiscal schedule.
• Knowledge of proper cleaning and sanitation procedures for a large scale setting.