Description

Robert Half has partnered with an industry leader in their search for a new Director of Customer Service. Located in Cambridge, Ontario, our client has spent over 30 years developing some of the best technology while delivering the best level of service to their customers. The Director of Customer Service is an exciting opportunity to contribute to the steady growth of a company that is already well recognized as a market leader and highly regarded employer. This is an in office position with the opportunity to work remotely up to 2 days per week.

As the Director of Customer Service:

- you will create and implement process improvements

- enhance the training and development of the customer service team

-implement plans to improve KPIs

-create structure to improve customer needs

-identify new tools and technologies to better service the customer

-guide professional development of employees

-develop standard processes to ensure that staff has access to necessary tools and materials

-you will manage the P& L of the department

-you will take responsibility to negotiate and manage the annual budget

Requirements

• 8 or more years of leadership experience is required
• experience in a distribution environment is an asset
• Post secondary education in Business Management or related field
• Experience implementing successful process improvements

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles