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Director, Digital Commercial and Marketing Platforms will help drive digital commercial and marketing technical strategy and create a customer experience culture that brings to life AES brand promise and purpose across Sales and Marketing disciplines at AES Corporation.
This individual will be responsible for leading Digital Commercial and Marketing platforms, informing Customer-Centric Commercial strategy, leading technical strategy in support of our marketing vision and designing innovative customer centric data driven applications. Additionally, this leader will partner with our innovation team to architect, design and implement commercial products in our energy markets. The leader will partner to co-develop AES’s CX vision and roadmap; define and lead CX platform, oversee the ongoing deployment of AES CX management model; development of a CX architecture and support the execution of critical initiatives to differentiate AES’s customer experience
This individual will be the organizing force in building and delivering all critical components of the digital planning process and digital applications program governance to establish and enforce uniform communication protocols across all SBU commercial organizations. This individual will partner with customer engagement and brand marketing leaders to help translate strategy into commercialized and differentiated plans and will serve to deliver critical digital business outcomes and provide a single point of contact to both internal and external commercial leadership.
Primary Job Responsibilities:
AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
Safety comes first at AES. To protect the health and safety of our people, customers, communities and partners, and to provide and maintain a workplace that is free of known hazards, AES requires all newly-hired people or current AES people applying for U.S.-based role(s), to be fully vaccinated against COVID-19 or be willing to be fully vaccinated against COVID-19 by their date of hire. Except where prohibited by law or not specifically covered in a collective bargaining agreement, new hires and transfers will be required to provide proof of vaccination during onboarding and periodically thereafter. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities, as applicable.