​Would you like to work with world-class architects, industry and technology professionals to enable some of the largest public sector organisations in the world to envision, innovate and deliver the next generation of breakthrough solutions and experiences for our customers and their customers?

New technologies and advanced capabilities are enabling digital services, cross-agency collaboration, transformed citizen, care, education and judicial services and more. Microsoft is at the heart of this transformation, providing the technology that is helping to accelerate the delivery of these new services and experiences. To support this growth and opportunity Microsoft Industry Solutions Business Applications EMEA is looking for a Solution Architect with deep Public Sector industry and transformation experience.  You will drive some of our largest transformational opportunities, working with c-level and other senior customer stakeholders to establish value driven outcomes for their business based on our platform. Leading the Public Sector Industry Team to develop a point of view around industry trends and capabilities is another key part of the role.

Industry Solutions (IS) is a global organization of over 13,000 strategic sellers, industry experts, elite engineers, and world-class architects, consultants, and delivery experts who work together to bring Microsoft’s mission of empowerment - and cutting-edge technology - to life for the world’s most influential customers. We are on the front lines of innovation, working side-by-side with customers to drive value across the entirety of their digital transformation journey.

To help our clients with their digital transformation and modernization agenda you will apply your design thinking skills to problem solving. Your strategic perspective and ability to identify and act upon the patterns that exist across our customers, projects, people and data are invaluable. Engagements will be deemed a success if the proposed solution is valuable, feasible and viable.  As such we seek someone who is empathic, curious, highly collaborative and open to exploring innovative ideas. You will be part of Microsoft Industry Solutions who collaborate with Microsoft customers around the world to get the best outcomes from their investments in the latest Microsoft cloud technologies. We need the best and brightest people to focus on empowering customers on their digital journey, from envisioning new possibilities to delivering solutions that result in targeted business outcomes and a great customer experience. Our customers are working towards becoming solution providers, digital companies, disrupting themselves and creating completely new digital enterprises. Every day brings you new challenges and exciting digital transformation opportunities across every industry around the world. From retail, manufacturing, supply chain, financial services, public sector, healthcare, not-for-profit, sustainability and more, disruption is already here. We work with customers located in Europe, Middle East, and Africa time zones.

Responsibilities

Our architects are trusted advisors, curious, customer-obsessed, highly collaborative and able to educate our customers in new ways of discovering, experimenting and learning about their business challenges and opportunities and how to solve them. We value your strong innovation mindset and your ability to create “postcards from the future” for our customers and enabling our customers to transform in innovative ways that they might not have believed was possible. You will be able to directly influence innovation and the quality of the products and services we deliver.

Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves. Join us and help create life-changing innovations that impact billions around the world!

Responsibilities

​Our architects start by understanding the customer and the outcomes they want to achieve. They facilitate discussions to converge on the most appropriate solutions using the Microsoft Industry Cloud Solutions combined with partner offerings and provide technical direction to drive our customers to innovate and transform their enterprises.

The ideal candidate will have the ability to combine their creativity, customer focus and passion for our technology to deliver great solutions to their customers and ensure they get the best out of our technologies, solutions and know how.

Architects are expected to demonstrate knowledge of Customer Engagement, Finance and Operations scenarios and offerings across the entire customer lifecycle, together with a critical focus on opportunity management, driving transformational results for our customers and Industry Solutions.

Qualifications

Customer-focused trusted advisor and partner

• Foster executive level, business decision maker and line of business relationships and conversations as a proven trusted advisor and partner.
• Actively lead and collaborate with customers to envision and deliver high quality, horizon-based, digital transformation opportunities and innovative solutions that align to high impact customer outcomes and objectives. The focus is on speed to value - defining, guiding and implementing innovation programs.
• Drive market-making transformational customer results by combining your deep knowledge of the industry and Microsoft Business Applications and leverage the entire Microsoft ecosystem as a game-changing force.
• Thought-leader with clear points of view in your respective industry and capability area. Customers will benefit from your learnings from multiple digital transformations and how you bring the best of Microsoft to them.
  
  

Business development / presales and delivery

• Experience in business development / presales and customer-facing roles and presenting complex topics tailored to specific audiences.
• Collaborate and consult with our customer account and sales teams to identify, pursue and shape future business development opportunities providing valuable input to the teams' forward-looking industry-focused account plan for our strategic customers.
• Lead complex opportunities to deliver scalable propositions that drive profitable business results and maximize business value.
• Translate business value and outcomes into a scalable solution blueprint consisting of business and technology capabilities for inclusion in contracts and/or statements of work. Be able to reliably estimate the work in collaboration with our partners and offshore / nearshore teams.
• As part of our delivery model, play a key role in engaging and leveraging our nearshore / offshore teams including important relationships with our other domains and solution areas, product teams, global teams and approved partners.
• Align the governance of our solutions in our deliver models assisting or providing solution integrity oversight and decision making throughout the delivery lifecycle.
  
  

Industry and domain expertise

• Sound business applications knowledge in ERP, Field Service or CRM transformation experience using major vendor solutions in the context of digital transformation and /or innovation programs.
• Demonstrate sound industry knowledge and experience in Public Sector.
• Experience of being part of the implementation of a transformation program.
• Experience of working within one of the “big 4” consulting firms.
• Passionate about technology trends, both enterprise and consumer.

Creativity, Growth Mindset and Critical Thinking

• Able to prepare and facilitate design thinking workshops that lead to discovering opportunities, prioritizing business impacts, customer business outcomes. Guide customers in how to define, design and implemented rapid speed to value innovation programs and opportunities.
• Be comfortable with navigating uncertainty and ambiguity to improve customer business outcomes using a human-centered design approach. Demonstrate and apply your knowledge using frameworks, tools and techniques such as outcome chains, value models, three horizons roadmaps, customer journey maps, service design, design thinking / double diamond approaches and more.
• Critical thinking and writing skills with excellent verbal communication in English. Additional languages are appreciated.
• Able to communicate effectively with business, non-technical and technical audiences
• Deep curiosity to understand others and their point of view with high emotional intelligence.
• We teach what we need to learn the most therefore knowledge sharing is part an important part of our impact and contribution.
• Apply a beginner's mind - Learn it all rather than know it all mindset as part of our growth mindset culture.
• Passion for learning about new approaches to innovation and how technologies enable our customer outcomes.

Required/Minimum Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field solid history and track record in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.