Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

Reporting into the Senior Product Owner, the Trading Manager is responsible for the governance, reporting and forecasting of Digital Sales performance for a given category.  

This includes measurement of the end to end sales performance of digital sales journeys from the first customer touchpoint on Digital Marketing through to the customer receiving and using their product or service.

Working with Digital Sales Squads, to feed into strategic plans to improve the performance of these critical sales journeys whilst establishing an online shop fit for the future growth of the channel.

Understanding the commercial priority of multiple products and propositions to co-ordinate and prioritise accordingly to drive the best commercial return from the website. 

Subject matter expert for all related performance metrics as well as providing the context of channel, Market and business performance.

You'll have the following responsibilities

Key Responsibilities & Accountabilities:

Commercial

• Supporting the Senior Product Owner in planning the annual, quarterly, monthly sales volume and value budgets and KPIs for specific sales category(s)  in line with wider Consumer Commercial targets.

• Supporting the Finance Business Partner with Quarterly (QXP) and Yearly (Feb Forecast) planning of OPEX spend for third party agencies and tools 

• Delivering Sales performance insight and reporting including but not limited to market context, competitor context and other channel context for the tribe

• Being the key tribe interface into commercial teams to understand and influence offer laydown and plans

Strategic

• Supporting the creation of strategic & functional roadmap items to drive shop performance of specific sales categories and be able to clearly articulate their benefit.

• Supporting business casing to secure OPEX to drive tactical performance from 3rd party solution providers.

• Work cross functionally with multiple digital teams to prioritise and support the delivery of new cross sell journey elements and the introduction of new product categories to increase basket value. 

Sales Operations

• Stakeholder management. Ownership and communication of operational performance issues affecting sales performance.

• Support testing of end-to-end activation rate performance. Understanding the mix of automated and manual orders to drive an efficient channel.

• Key interface into backend operational teams to ensure efficient processing of digital orders. Digital activity management such as Live Chat, Basket Abandonment and Affiliate Program Management.

• Live Chat management. Setting and reporting against targets, managing agent resource, weekly reviews of performance & setting incentives according to business priorities

You'll have the following skills & experience

Experience:

• Sales or marketing experience 

• Strong Influencing, persuading and presentational skills

• Proficient commercial acumen and numeracy skills

• Data led decision maker

• Planning and organisational skills

• eCommerce experience

• Telco experience

• Strategic and financial modelling experience

• Experience working in a complex business environment

Skills and knowledge:

• Demonstrable success managing sales across virtual teams and multiple stakeholders

• Influence & Persuasion

• Exceptional sales and negotiation skills 

• Good business acumen and strategic thinking

• High level of initiative and enthusiasm 

• Excellent communication 

• Planning and organising skills 

• Working under high pressure situations

• Attention to detail

Benefits

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:

- Competitive salary and on-target bonus plan

- World-class training and development opportunities

- 25 days’ annual leave (not including bank holidays)

- Discounted broadband, mobile and TV packages

- Share option and pension scheme programmes

- Flexible benefits to fit around you

BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!