Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

The Digital Support Sales organization is an organization with a charter to accelerate Microsoft’s growth in its cloud-first, mobile-first businesses along with the traditional businesses. This organization is at the forefront of establishing a new sales model leveraging modern technology, big data, and analytics to drive impactful and targeted sales coverage. As a member of the EMEA Digital Support Sales team, you will be working with a team of talented people to provide and sell Microsoft’s best-in-class Support offerings to our Enterprise customers, contributing to build the momentum for digital transformation for our customers and partners as well as Microsoft itself. In addition, the EMEA Digital Support Specialist Manager for Enterprise will coach and guide a v-team and drive new business via whitespace and annuity sales motions.  This role provides you with a great entry point into leading teams within the Microsoft environment. The Digital Support Specialist will work closely with both the Enterprise Support Sales Team and the Digital Sales units.

Being a Sales Specialist Manager in the Digital Support Sales team at Microsoft means so much more than selling Support services to enterprise clients; it means growing your career while surrounded by talented, supportive and inclusive leaders and colleagues; it means being able to bring your whole self to work and thriving on your own terms.

Responsibilities

The focus of the Support Specialist Manager’s role for Western Europe is to lead a team of Support specialists, driving solutions that ensure our customers are supported throughout all stages of the product lifecycle, improving their health and enabling customer outcomes and consumption.

Key accountabilities include:

Planning & Executing as One Microsoft: define & implement area support strategy & sales plan, in partnership with Enterprise leadership, ensuring frictionless orchestration & a One Microsoft experience for customers

Leading a Healthy, Predictable Sales Business: achieve or exceed quota targets, ensuring sales hygiene, four quarter rolling pipeline coverage & deal excellence, continuously coaching sellers to improve sales excellence proficiency & behaviors

Driving Customer Outcomes & Consumption: drive intentional selling of Microsoft support solutions to meet desired customer outcomes & enable consumption across all three Microsoft clouds

Strategy for identifying, driving, and closing Enterprise Support opportunities to enable customer outcomes and success - leveraging the centralized enterprise sales team, the digital sales unit and the Enterprise teams.

Closing deals through effective deal team orchestration - owning Microsoft Support sales opportunities end to end, leveraging appropriate account & pre-sales roles to bring the best resources to ensure customer satisfaction & deal success.

Meeting or exceeding revenue targets, maintaining sales hygiene & deal excellence - executing discipline in lead management, opportunity qualification, close planning, pipeline hygiene, forecasting & deal commitment.

Leading and coaching a team of vendors – providing guidance, direction, sales oversight and rigour for operational excellence in partnership with the vendor’s employer.

Qualifications

Key Experience, Skills, Knowledge & Education Required:

Essential:

Sales background, with 5+ years of experience leading high-performing sales teams in Software & Cloud Services organizations

Proven sales expertise, with a track record of consistently meeting & exceeding sales targets

Demonstrable sales excellence discipline

Commercial Support services & solutions knowledge

Experienced in sales methods & processes

Bachelor’s degree

 Preferred:

Track record leading specialist teams, selling & delivering complex professional services solutions to Enterprise customers

Experienced in running annuity business

 Capabilities Profile

Support Sales Leader - Ability to: implement sales strategy, effectively translating organizational business requirements into team directions & plans that deliver success: Skilled in Sales strategy & planning & leading successful sales teams by creating clarity & generating energy, as well as change management, relationship building, collaboration & influencing through partnerships & networks

Sales Excellence Driver - Ability to: drive sales discipline & accountability. Skilled in coaching sellers to drive sales excellence behavior improvements & increase proficiency in lead management, opportunity qualification, close planning, pipeline hygiene & deal forecasting

Market Leader - Ability to: anticipate market changes & opportunities to drive business growth. Skilled in: influencing CXOs, inspiring customer confidence & passion, engaging on high profile deals to inspire & coach sellers by example; & connecting customer insights & sector/industry technology & business trends to identify market gaps, leveraging executive relationships to continuously grow the business

People Leader - Ability to: attract, inspire & retain high-performing individuals. Skilled in activating inclusion, hiring diverse talent, managing rewards & performance & continuously coaching to develop proficiency & enable career progression

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.