Full job description

Location: Toronto, Canada

About this Opportunity

We are now looking for a Customer Project Manager, to lead Orchestration & Analytics projects for Ericsson North America customers with industry leading tools and methodologies to secure that project goals are met, customer’s expectations are fulfilled, and that the customer relation is handled in the best possible way within the scope of the contract. This role will lead all aspects of governance and strategy as you work to deliver solutions utilizing Ericsson and 3rd party products and services. The primary focus is to understand customers’ needs and provide superior services by creating outstanding business value for our customers through cost effective and innovative solutions. The customer project manager reports to the Orchestration & Analytics PMO Director.

What you will do

Establish the project plan baseline: define project scope, secure the necessary resources, and plans and supervise all activities

Drive project execution: track project activities, supervise and handle changes, conflicts, and critical issues

Manage customers and partners: foster good customer relationship building confidence and trust, arrange customer meetings and events

Oversee project financial and quality metrics

Develop the business: participate to contract preparation and to pre-sales meeting

Develop the CPM discipline: simplify processes, methods, and tools with creative ideas

Introduce new technology and capabilities to a wide range of customers

Build fun and effective work environments including tools and team to deliver continuous improvements and profitability

You will bring

Bachelor’s degree and Project Management Certification-PMP

5 or more years of solid experience in delivering consultative end to end solutions within telecommunications industry

2 or more years of project management experience or relevant leadership roles in delivery project.

Solid people leadership skills working with key partners such as engineers, developers, leadership team, and sales team)

Experience leading projects with technical deliveries using a variety of methodologies such as Agile and DevOps

You might also have:

Agile certification

Experience using automation and software management tools such as JIRA, Confluence, and SharePoint.

Experiences on pre-sale support, proposal and contract management.

Experiences on Operational Support System including Orchestration, Analytics, Assurance and Fulfillment.

Why join our Team

We work in an industry where new opportunities are emerging every day. And as these new opportunities emerge, we see the potential to make a difference. Across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism, Perseverance, and Integrity.

Ericsson is very passionate about learning and development, supports mobility and flexible/remote work. We are also committed to diversity and inclusion and to be a responsible and meaningful driver of positive change! We also offer some awesome benefits, outstanding career development and training programs. With us, you have the opportunity to be bold, expand your capabilities, develop your passions and achieve your career aspirations

What happens once you apply?

To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.dallas@ericsson.com. or (866) 374-2272 (US) or (877) 338-9966 (Canada) for further assistance.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: Canada (CA) || Canada : Ontario : Toronto