Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

Digital Product Owner - My Account

Why this job matters

Digital, Enterprise – London

Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.

We’re looking for a talented Digital Product owner with a drive and passion for digital to join our growing team and become a key part of our digital transformation 

You will be responsible for owning and developing the product vision and roadmap for our key Digital self-service logged in portal My Account that BT’s SoHo & Small Medium Enterprise (SME) customer base use to manage and configure their services with BT 

JoinDigital

What you'll be doing

• You’ll create, manage, and regularly iterate a roadmap and backlog for your squad.

• You’ll work with a range of stakeholders across multiple areas to understand new business needs and translate them into product requirements

• You’ll define user stories for all new product deliveries and manage the priority of the backlog 

• You’ll be responsible for digital self-service metrics including digital engagement, net promoter score (NPS) and propensity to contact (PTC)

• You’ll work with conflicting priorities and use customer insight and digital analytics to make informed decisions 

• You’ll communicate clearly, transparently, and concisely with stakeholders and tell your squad’s story.

• You’ll have a collaborative way of working, breaking down any barriers to move relationships forward.

• You’ll drive the execution of the product roadmap working with multi-location development teams to deliver in agile and waterfall development cycles 

• You’ll collaborate with the Design team to define the UX & UI for all future capabilities, participating in user testing initiatives when required

What we'd like to see on your CV

• Experienced Digital product owner of a logged in website

• Understands agile methodologies and has ideally worked as part of a squad

• Strong stakeholder management skills 

• Able to work with peers, scrum teams and business stakeholders to maximise value created by squad.

• Data driven, has excellent knowledge of product KPIs, and ability to draw insight from the numbers and translate to business requirements

• Understands and applies lean principles of rapid build / measure / learn cycles.

• Sound understanding of what creates value and what does not.

• Has a thirst to understand and learn their product’s features and technical composition. Is aware of new technologies and the potential they provide.

• Experience working with the Adobe marketing cloud (e.g. Adobe Analytics, AEM), JIRA, Confluence, or other similar tools

• To think big and beyond the day to day.

Benefits

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:

- Competitive salary and on-target bonus plan

- World-class training and development opportunities

- 25 days’ annual leave (not including bank holidays)

- Discounted broadband, mobile and TV packages

- Share option and pension scheme programmes

- Flexible benefits to fit around you

BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!