Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

The Opportunity 

We’re looking for a talented Digital Product owner with a drive and passion for digital to join our growing team and become a key part of our digital transformation 

You will be responsible for owning and developing the product vision and roadmap for BT Enterprise’s flagship mobile app BT Business App building and iterating best in class digital app journeys targeted at SoHo and SME Customers. This would include a target of increasing digital engagement, reducing contacts into our Service Centres, and driving up digital satisfaction. You will set the vision and priorities and drive an agile squad to deliver against that vision and targets.

JoinDigital

What you'll be doing

• You’ll create, manage, and regularly iterate a roadmap and backlog for your squad whilst also working with a range of stakeholders across multiple areas to understand new business needs and translate them into product requirements

• You’ll define user stories for all new product deliveries and manage the priority of the backlog 

• You’ll be responsible for digital self-service metrics including digital channel share, net promoter score (NPS) and propensity to contact (PTC)

• You’ll work with conflicting priorities and use customer insight and digital analytics to make informed decisions 

• You’ll communicate clearly, transparently, and concisely with stakeholders and tell your squad’s story.

• You’ll have a collaborative way of working, breaking down any barriers to move relationships forward.

• You’ll drive the execution of the product roadmap working with multi-location development teams to deliver in agile and waterfall development cycles 

• You’ll collaborate with the Design team to define the UX & UI for all future capabilities, participating in user testing initiatives when required

Who you are

• Experienced Digital product owner of a native mobile app 

• Understands agile scrum methodologies and has worked as part of a squad

• Able to work with peers, scrum teams and business stakeholders to maximise value created by squad.

• Data driven, has excellent knowledge of product KPIs, and ability to draw insight from the numbers and translate to business requirements

• Understands and applies lean principles of rapid build / measure / learn cycles.

• Has a thirst to understand and learn their product’s features and technical composition. Is aware of new technologies and the potential they provide.

• Knowledge of Mobile app platforms (iOS, Android) and cross platform mobile development (Flutter)

• Experience working with the Adobe Experience cloud (e.g. Adobe Analytics), JIRA, Confluence, or other similar tools

What we can offer you

• Competitive salary

• 25 days annual leave (plus bank holidays)

• 10% on target bonus

• Option to join the Healthcare Cash Plan

• Pension scheme

• Shares Plan

• Flexible benefits: cycle to work, childcare vouchers, healthcare, etc.

• Discounted BT products

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!