Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

The Opportunity

Be part of the digital transformation to revolutionise our journeys.

In this role, you'll be responsible for the performance of a digital journey or product.

You'll operate at squad level, leading a cross functional team of colleagues driving our ambition of delivering world class products. You'll influence the experience of millions of customers.

The exact digital product or journey in scope of any of our roles will evolve over time. We will assign you to a squad based upon a combination of your background, your development needs and interest and the business need. Example squads we operate today support journeys such as joining BT and EE, using our products and conversational commerce.

The assignment requires deep knowledge of Conversational AI.  The successful candidate will lead our Conversational Experience squad.  The team are focussed on building a world-class digital assistant which helps millions of customers.#JoinDigital

What you'll be doing

You'll inspire, coach and guide a squad to ensure the delivery of outcomes to support the customer and business.

You'll be ruthlessly customer focussed by interrogating customer insight and data to identify key customer needs whilst supporting business priorities.

You’ll use the product vision and strategy to define and evolve objectives and key results for your squad.

You'll input into your squad strategy and prioritise a backlog to support this with a positive value to effort ratio.

You'll leverage the squad's skills to collaboratively discover and iterate solutions that are valuable, usable, feasible and viable.

You'll measure and clearly communicate your product’s performance and demonstrate how this contributes to the digital and business objectives.

You'll nurture partnerships with stakeholders and collaborate with them to achieve the product vision.

Who you are

You’ll have been the PO for a successful product squad delivering conversational experiences within a scaled enterprise. 

You’ll have a solid understanding of Conversational AI best practice in relation to NLP, NLU, Conversational Design and Conversational Analytics.

Coach – Coach, mentor and provide feedback where appropriate.

Creative – To think big and beyond the day to day.   

Feedback focused - Understands and applies lean principles of rapid build / measure / learn cycles.

Collaborator – Works with peers, scrum teams and business stakeholders to maximise value created by squad.

Customer obsessed – relentlessly campaigns to enhance customers’ lives.

Commercial – sound understanding of what creates value and what does not.

Technically Knowledgeable – Has a thirst to understand and learn their product’s features and technical composition. Is aware of new technologies and the potential they provide.

Driven – Does everything within their tribe’s control to deliver what was promised and ensures operational vigilance. But understands when to push back.

Analyst – data driven, consuming data and insight, utilising this to drive great customer experiences.

What we can offer you

• Competitive salary

• 25 days annual leave (plus bank holidays)

• 10% on target bonus

• Option to join the Healthcare Cash Plan

• Pension scheme

• Shares Plan

• Flexible benefits: cycle to work, childcare vouchers, healthcare, etc.

• Discounted BT products

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!