Purpose of the Role:

As Digital Compliance Specialist you will be responsible for advising and supporting on all digital strategies and projects are fully compliant with all critical regulatory and compliance guidelines.

The Digital Compliance Specialist will partner closely with relevant stakeholders across the Primark business and will be responsible for advising on and reviewing digital programmes and approaches to ensure that the responsible team execute initiatives with full compliance and effectiveness of business processes.

Reporting to the Global Compliance Manager, this role provides a unique opportunity to play a role in supporting and advising on the development of a CRM function that does not exist within our organisation today.

Duties & Responsibilities:

Development & Delivery

Advise and support in the development of the overarching CRM strategy, programmes and customer data collection approach which move customer through lifecycle phases.

Advise and support on selection of CRM platform from a customer data compliance perspective and contribute into business requirements

Guide and advise on the data mapping, management, and governance processes with key business partners to develop and implement business processes as needed to support data management within the CRM and related systems.

Maintain requirements for compliance with data protection laws and support senior management in defining actions to support compliance

Manage guidance documentation and related notices and coordinate updates

Prepare and deliver communications and coordinate programme updates

Support key data protection processes for breach management and data subject access requests

Supporting the completion of Data Privacy Impact Assessments for project

Partner with the CRM function to Identify and support the resolution of risks and issues as they arise

Promote awareness across the business of GDPR compliance obligations and advise on procedures and policies

Monitor and understand key trends and issues both internally and externally, and identify opportunities for improvement in processes

Collaboration

Build and maintain effective communication channels CRM teams to ensure all proposed programmes are fully compliant and to monitor all developments in customer data/CRM fields and the relevant impacts to Primark.

Partner with Customer Services team to ensure compliance of all customer data related activities where required

Establish strong working relationships with external agencies. Enable productive working relationships, communicating direction and goals externally to ensure alignment.

Key Interactions as part of this role

Reporting to the Global Compliance Manager , the Digital Compliance Specialist will work collaboratively across all areas of the business. The Digital Compliance Specialist will also be required to partner closely with our CRM team as well as our Customer Service team.

Skills & Experience:

Essential: -

Experience in Data Protection compliance is critical

Strong analytical skills and attention to detail

Ability to communicate & influence effectively verbally and in writing across all levels as required

Working within a client-focused environment

Proven ability to make sound judgement calls particularly relating to issues requiring escalation

Self-motivated and positive approach to deliver high quality work and meet deadlines

Proactive approach to seeking information and identify solutions

Excellent time management skills with the ability to work under pressure

Proficient in Microsoft Office applications

Attention to detail combined with the ability to overview processes

Personal Attributes

Thrives in a fast-paced environment and possess the ability to adapt to change in line with changing business requirements.

Genuine interest in the fashion industry and passion for the Primark Brand

An infectious obsession with customer experience.

Analytically minded with a passion for producing actionable insights from data.

Energetic and enthusiastic

Flexible, positive and determined

Works well with others to help the team succeed, readily offers idea and support

Effective presentation skills with the ability to adapt style to suit audience

Utilises information relevant to own role and makes informed decisions

Takes ownership of delivery, following standards and processes to guarantee quality

Open to other’s ideas and feedback

Makes decisions where possible and seeks guidance when needed

Acts quickly to ensure problems are solved at pace

Actively gets to know the customer profile and considers how to best meet their needs

Aware of own strengths and development needs, takes responsibilities and seeks opportunity for developing own talents