Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

About this role

We are the BT Consumer retailer business. Working at BT Shop is unique within BT. You’ll be part of an end to end team that supports the broader Consumer business helping to maximise the experience customers get from Broadband, Mobile, TV, Sport and fixed line services, with the latest technology from the biggest brands. 

We’re undergoing a digital transformation that takes the right products, to the right customers, at the right time. You’ll have a direct impact on the products and brands we put in front of our consumer customers and the way we talk to them!

As one of the northern outposts of BT, you can expect brews, banter and big opportunities! 

This is an exciting team environment, full of energy and enthusiasm with a 360 view of our customers, delivering an end to end ecommerce experience – so come and see us and see how you’ll get to thrive with a big brand with big ideas!

We need an analytical mind! Are you someone who can take information from a range of sources, analyse it and deliver insight to make decisions, backed by data, at pace? If so, this role is an exciting opportunity to harness the power of rich digital data within a fast moving environment - to help us sell a richer range of the latest technology products to BT and non-BT consumers.

You'll have the following responsibilities

You’ll be responsible for data collection, building and management reporting suites for internal and external stakeholders

You’ll be supporting the team with daily, weekly, monthly reporting requirements

Building out a suite of KPI management to help us stay on track

Driving improved Gross Margin by supporting our commercial team on pricing

Reviewing Digital performance – helping us understand customer behaviour – and react to it

Get under the skin of what is working online, what’s happening in the market and building proposals for us to target

Understanding our customer base – help us make the best CRM decisions to deliver better customer retention as well as getting the best from acquired customers

Working closely with marketing, commercial – and at times the customer service & logistics teams – to understand their challenges and research what options we have for continual improvements. 

Compliance reporting

Stock, financial reporting and SOA management  

Work with Head of eComm to drive more engagement across Consumer channels to harness the power of data across group.

You'll have the following skills & experience

Skills & Experience:

Strong team player

Commercial focused delivery

Strong analytical skills and an understanding of marketing ROI (across SEO/PPC/Affiliate/Social)

Ability to interpret data and present it in a way that promotes thinking and key actions from across the team

Support financial management and analysis

Understand external partner management, affiliate programmes to help us drive down CoS/ROAS 

Ability to use insight to support system and process change 

Influencing and relationship skills

Experience in digital, online capabilities and technology

Creative and innovative thinker – challenge the norm

Previous experience in a fast paced environment 

IT literate

Excellent spelling, grammar and presentation skills

It would also be desirable, but not essential to have the following skills or capability, or at least the appetite to learn; 

Knowledge of technology or retail 

A data, insight or analytical qualification is highly desirable

Good working knowledge of a range of data tools & packages such as (but not limited to) Google Analytics, User Replay, NewRelic, GfK (consumer insights), CRM, Pricing tools, Google Data Studio

Experience of PowerBI

Benefits

All People Framework E grade benefits apply.

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!