Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

We are strengthening our internal digital capabilities and looking for new talent as we expand our Performance, Insight & Analytics team within the Enterprise Digital function.

This role is essential in driving the business forward, by delivering high quality insights that will be used to shape the company going forward in the digital space and to build an environment and culture of constant improvement and accurate measurement using data.

Reporting into the Digital Analytics Manager, the successful candidate will be tasked with driving digital insights for the BT Enterprise digital estate.  Translating digital data into actionable insights, to drive commercial performance and to deliver powerful dashboards, with the highest levels of data integrity, to drive positive improvements in the digital space at BT Enterprise.

You'll have the following responsibilities

Translating raw digital data into valuable business insights, used to improve digital products for stakeholders across the business against their KPIs.

Gather business requirements for data collection and translate them into implementation instructions for Adobe Analytics via Adobe Launch.

Design and build reports and dashboards that meet the needs of all levels of the organisation to meet different goals and objectives.

Maintaining regular stakeholder communication.  Sharing updates and insights as required, while developing a relationship with stakeholders to reach a deep understanding of their business areas.

Develop a deep understanding of business performance levers, adding insight to information and helping to form recommendations as to how to improve performance.

Evangelise the measurement culture and help train new users of Adobe Analytics.

You'll have the following skills & experience

High level of knowledge of Digital Analytics Tools (Adobe Analytics preferred)

Experience with Adobe Launch.

An analytical approach to understanding customer behaviour.

Self-starter with a focus on results and capable of rapidly analysing daily and weekly performance, with the ability to articulate insights to deliver actionable recommendations.

Ability to work with multiple stakeholders across multiple departments, being organized and detail-oriented to deliver a vision or goal with various moving parts.

Strong data visualisation skills.  Ability to use Tableau advantageous.

Benefits

Competitive salary

10% on target bonus

25 days annual leave (plus bank holidays), increasing with service

BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%

Huge range of flexible benefits including cycle to work, childcare vouchers, healthcare, season ticket loan

Option to join BT Shares Saving schemes.

Discounted BT products including free broadband and BT Sport

Access to 100’s of retail discounts including the BT shop

About BT

We have around 1.2 million customers and serve over half the FTSE 350. Our customers range from big household names, government departments and public service organisations right through to small businesses and new start-ups. We cover both the communications and IT services markets. Overall, we’re focused on four main product markets: Fixed Voice; Mobility; Fibre and connectivity; networked IT services provided over the biggest UK network in both fixed and mobile communications. We also provide network IT services to corporate and public sector organisations in the Republic of Ireland.

Our Wholesale business helps communications providers (CPs) and other organisations provide fixed or mobile phone services. Our ventures provide mass-market services like directory enquiries and payphones, and enterprise services including Fleet Solutions and BT Redcare. We also offer specialist enterprise services to our Internet of Things customers

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!