POSITION DESCRIPTION:

Reporting to the Manager of Diagnostic Imaging, the incumbent is responsible for providing reception and clerical support services within the department. This position is responsible for greeting and registering patients, booking test/procedures, answering phones and inquires, retrieving and distributing files, distributing and/or filling reports and other general clerical duties as required.  The clerk answers a multi-line phone system, providing information and assistance, ensuring the efficient operation of the registration area.  They pull and prepare patient requisitions providing information regarding modality questions around preps and other helpful details, ensuring that all requisitions are accurate and present for all patient appointments.  Main duties will be to register patients at our main registration desk, answer phones and book general X-ray, BMD, Gastric studies.   

HOURS: Main Hours 8:30-16:30 and Saturdays. 

Must be able to work rotating shifts including days, evenings, nights, weekends and statutory holidays. In addition, the successful candidate must be willing to work 4 hour, 7.5 hour and 11.25 hour shifts when required.

SKILLS & QUALIFICATIONS REQUIRED:

• Diploma/degree in medical office administration, health care administration or related field is required.
• Required Minimum of two (2) years experience in a Diagnostic Imaging Department with a strong background/knowledge of General X-ray, Gastrics, BMD, mammography, ECG.  
• Knowledge of Cerner registration and booking tools using Diagnostic Imaging scheduling templates, and completing booking through Cerner DI Bookshelf. Working in Novari to sort requests to proper modalities and create patients to facilitate booking into cerner.  
• Proven ability to provide excellent customer service in all interactions with excellent verbal and written communication skills.
• Proven ability to work efficiently with a strong attention to detail within a fast paced/high volume environment.
• Strong ability to sort incoming requests using critical thinking in order to prioritize Urgent, semi-Urgent and elective bookings.
• Advanced computer skills in Microsoft Office, Outlook.
• Proven ability to work with minimal supervision, utilizing effective organizational skills in an ever-changing environment.
• Acceptable attendance record in accordance with STEGH’s Attendance at Work Program.
• Acceptable performance record that is aligned with STEGH values.