A new editorial team in Microsoft Design is seeking a creative, collaborative, and self-driven social media manager to tell design-centered stories and organically grow our community. An understanding of social media trends and a love for the arts is critical, as is the ability to craft copy that’s both pithy and poignant. 

You will be responsible for creating and driving the overall social media strategy for Twitter, Instagram, LinkedIn, and more, growing the community through creative experiences, contests, and events, all while actively engaging our customers. You’ll also help manage the Twitter account for one of our primary design leaders, elevating their thought leadership platform. 

As a small team, you’ll be an integral member with the ability to shape our storytelling strategy all up and decide which stories to bring to life. We’re in the process of building a brand-new website and social media is a key extension of this effort, enabling us to tell stories from multiple angles. As such, we care about the personal perspective and lived experience you can bring to this role as much as we do your social media savvy.  

And as for the ‘we,’ our team includes a motley crew of artists, poets, authors, activists, and parents (of both two and four legged critters). Our culture and process is cohesive yet fluid, coming together to strategize and brainstorm and then fanning out to tell stories in our own ways.  

Responsibilities

Design and execute social media strategies that resonate with global audiences passionate about the intersection of creativity and technology.  

Day to day management of Microsoft Design’s social media platforms including ownership of editorial calendar, content creation, scheduling, moderation, and customer interactions. 

Define social media priorities and set goals and targets, aligning with audience insights. Proactively identify areas of optimization, set best practices, and communicate these across teams. 

Serve as a trusted advisor to senior leaders through strong communication and influencing skills. 

Own the paid and organic social media strategy and campaigns across social platforms. 

Monitor trends in social, digital, and mobile media and explore new tools, trends, and applications. 

Create and present social media reports highlighting analytics, trends, and impact, and provide recommendations based on outcomes. 

Craft copy for social media and work with content providers to produce and secure videos, still images, and other assets needed for social media posts and campaigns.  

Actively “listen" to the social media community on a daily/weekly basis, analyzing and interpreting results to drive social media campaign optimization to ensure impact and business results.  

Be a passionate advocate for our followers, ensuring we give them the most relevant, engaging and “worth their while” content via our channels 

Qualifications

Essential skills, experience, and qualifications required to apply:  

5+ years of experience managing social media brand channels.

Proven history of developing creative social campaigns, and experience in the use of social media platforms like Facebook, Instagram, LinkedIn, Reddit, TikTok, Twitter, YouTube, Snapchat, etc.  

Excellent communication skills and fluency in English, both formally and conversationally 

An ambidextrous thinker who is creative, analytical, and takes pride in their craftsmanship.  

Nice-to-have (but not required) skills, experience, and qualifications: 

5+ years of experience managing social media brand channels in fields relating to the arts or technology.  

Cross-team collaboration skills with the proven ability to work and build lasting relationships with creative teams (e.g., technical artists, product designers) and non-technical teams (e.g., PR and Marketing) alike.  

Experience working with photo and video editing technology 

Experience running paid social campaigns 

Experience with Social Media Management tools like Sprinklr, Curalate, etc. 

Experience with setting Goals and defining KPIs for driving the overall direction of the program. Ability to design and develop reports and dashboards to understand the impact, build insights, and chalk out future course of actions. 

Understanding and natural curiosity of evolving social media trends. 

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.